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We're seeking for a Part Sales & Service Solutions Director.
Purpose of position: Responsible to develop and implement the commercial strategy for aftermarket parts and service solutions sales in the Mexican market as well as support the development and implementation of Service Solutions in other Export markets as required. Lead the support team of people responsible of parts sales and service solutions sales to efficiently increase parts revenue, profitability, and uptime services portfolio across the Mexican Market.
Liabilities and main duties:
• Responsible for parts, sales objectives, logistics, and aftermarket service products commercial strategy.
• Accountable for commercial strategy development.
• Align strategies between suppliers, customers, and commercial teams.
• Drive commercial needs through cross functional projects – new business opportunities.
• Uptime responsibility for Mack Export.
• Drive the methodology to increase customer satisfaction within aftermarket.
• VDSP Responsibility for Mexican Market and support the development of Mexican suppliers to foster the business in other Export Markets.
• Deploy Parts Sales strategy and work together with vendors to increase parts and aftermarket services penetration.
• Responsible to develop, implement and continuously improve the Mack Export aftermarket strategy.
• Secure a strong and solid network with the North America organization.
•Develop and implement commercial strategy for service contracts, telematics, and fleet management tools.
•Collaborate and support truck sales with joint solutions through aftermarket parts and services to improve TCO and market share.
Requirements:
Grade: You must hold a bachelor degree on economical or administrative areas (Holding a Master Degree is a plus).
Experience: At least 10 years of experience in managerial positions on the heavy-duty automotive industry.
Language: You must domain English language fluently with a business proficiency (Spoken and written as well) - Domaining an additional language is a plus.
Willingness to travel frequently (Must hold a valid passport and be willing to travel both domestic and internationally).