As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing.

 

 

 

You will be part of

 

Hiab offers a variety of different career possibilities for different backgrounds and ambitions, so whatever your passion is, we may just have the job for you! We want to bring in new expertise and fresh ideas, while providing our existing employees with new and interesting career opportunities. Your talent, experience and passion may just be what we seek or need to shape the future of Hiab and our industry. We offer as well: 

 

Employees First way of life: all of us should experience Easiness, Empowerment and Excellence every day at work Comprehensive benefit package including; health, vision, dental, voluntary life/disability insurance upon first day of employment 401k program with 6% company match Personal time off and company-paid holidays Opportunities for career growth and competitive salary commensurate with experience Paid training Boot allowance Company mentoring program Tuition reimbursement for job-related continued education Referral Program You may also be provided with a company cell phone, laptop and/or credit card, all to be used for the purpose of conducting company business Purpose of the position

 

To provide top-level customer service, assist customers with parts inquiries, and drive revenue growth through parts sales.

Main tasks and responsibilities

 

Drive revenue growth through parts sales (upselling, campaigns, relationship development) Respond quickly and accurately to customer inquiries through phone calls and emails Identify/troubleshoot customer parts needs Enter orders in SAP and Webshop Use multiple systems to identify correct parts information Provide parts quotes and lead times Follow up on quotes to close sales Escalate customer/parts issues quickly when required, providing accurate and complete information Assist customers with Webshop questions/issues Continual learning of product and parts information Provide sales and service leads to respective departments Understand and comply with all Safety and Environmental requirements Perform all other duties as required by Supervisor within the physical constraints of the job

 

Accountabilities:

 

Professional, timely, and accurate customer service Spare parts sales revenue What you’ll need to succeed

 

Education:

 

Minimum of high school diploma or equivalent required Candidate with AA or BS degree and/or equivalent experience preferred

 

Working experience:

 

Prior industrial equipment/automotive retail parts sales/customer service experience

 

Skills and competencies:

 

Time management (organizing, planning, prioritizing) skills Customer focused Understanding of profit/loss accountability Excellent communication skills, both oral and written Strong technical aptitude and/or technical knowledge Extensive computer skills (Microsoft Office and Google products) with accurate data entry Detail oriented Ability to multi-task and demonstrate strong work ethic with a professional and cooperative attitude Ability to work independently with limited supervision

 

Personal attributes or qualities:

 

Finds our company values: caring, reliable and pioneering appealing and he/she can relate to these and how they will affect the responsibilities and accountabilities of the position High sense of urgency Service and customer focused Passionate about driving performance improvements Process oriented  Interested to join?

 

If you are excited about this opportunity, please submit your Resume/CV today for consideration!

 

HIAB USA is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other legally protected characteristic. All employment decisions, including recruitment, hiring, and training, are based on merit, qualifications, and business needs.

 

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Hiab is part of Cargotec

Hiab is a leading provider of smart and sustainable load handling solutions. We are committed to delivering the best customer experience every day with the most engaged people and partners. Hiab's premium equipment includes HIAB, EFFER and ARGOS loader cranes, MOFFETT and PRINCETON truck mounted forklifts, LOGLIFT forestry cranes, JONSERED recycling cranes, MULTILIFT skiploaders and hooklifts, GALFAB roll-off cable hoists, tail lifts under the ZEPRO, DEL and WALTCO brands, and HIPERFORM, a suite of smart solutions. As the industry pioneer, Hiab continues to make load handling smarter, safer and more sustainable to build a better tomorrow. www.hiab.com 

Hiab is part of Cargotec Corporation. Cargotec's (Nasdaq Helsinki: CGCBV) sales in 2023 totalled approximately EUR 2.5 billion and it employs over 6,000 people. www.cargotec.com