POSITION SUMMARY: The Government and Non-Government Team Leaders are responsible for monitoring the efficiency of the Collections Specialists and the Patient Account Representatives. He/she must ensure prompt, courteous handling of patient accounts during the process of collecting balances owed to the hospital. He/she acts as a liaison to various departments within the hospital as well as agencies outside the hospital. He/she monitors and evaluates services provided and designs and revises procedures in collaboration with other departments. The Team Leader participates in orienting and assigning staff to assure adequate coverage. He/she participates in designing, implementing, facilitating, and evaluating the quality improvement program for the Patient Financial Services Department. The Team Leader fosters a patient-focused environment in PFS, oversees the establishment and implementation of acceptable standards of services, and creates a vision for the area that reflects the values of Finger Lakes Health. QUALIFICATIONS: EDUCATION: Minimum:  High school diploma or equivalent. Some applicable work experience may be substituted for educational requirements. Preferred:  Technical school training, Associate’s Degree, or Bachelor's Degree in Health Care Practices.
LICENSE:
PROFESSIONAL CERTIFICATIONS:
WORK EXPERIENCE: Minimum:  Must have knowledge of Federal and State billing and collections compliance rules. Three years’ experience as a Patient Account Billing Rep in a Healthcare Environment. Ability to assume an active role in both problem identification and problem resolution. Experience to include knowledge of relevant third party billing regulations, requirements, and CPT coding. Preferred:  Prior leadership experience.
SKILLS: Minimum:  Demonstrated leadership abilities.  Satisfactory or above work record for two years. Successful completion of in-house billing competency test.  Demonstrated ability to handle confidential information with discretion and ability to deal with the public in a professional and courteous manner.  Ability to meet deadlines, manage multiple priorities and enhance the spirit of teamwork through effective role modeling.  Excellent interpersonal, communication and organization skills. Computer literacy Preferred:  Experience with Microsoft Office products and electronic medical record Salary Range: 20.32-23.59