This role offers a hybrid work schedule; offering the flexibility to work from home two days a week, while providing the opportunity for in-person collaboration. At M&T Tech, we’re a team of makers, doers, and builders, working to create the most advanced technology solutions in banking.  We’re not your stereotypical suit and tie bankers: we’re an innovative team of leading tech experts, pushing boundaries, and taking risks.  We’re building an agile team of the most skilled and creative workers to solve complex problems, architect solutions, write high-performance software, and chart our new path, all to make the lives of our customers, and the communities that we serve, better.  Join us and be part of something new as we build tomorrow’s bank, today. The Technology Infrastructure Engineering and Operations Team engineers and supports all the foundational technology used across M&T Bank.  We support two Data Centers, 15,000 Distributed platforms, 24 Mainframe Regions, a secure and reliable Network connecting all the technology across the bank footprint and process approximately 635,000 automated jobs per month.  In addition to that foundational technology level, we own the operational support processes, monitoring and command center that provide a unified, well-managed technology response when issues arise.    We deliver innovative, and compelling technology solutions, in partnership with our line of business CIOs, to enhance the internal customer experience that enables our business partners to deliver.Overview:The Infrastructure Analyst II on the Patch Management Team will play a critical role in ensuring smooth and efficient operations related to patch management. This position will be responsible for coordinating and scheduling patch-related changes, managing team logistics, supporting the patching efforts, and serving as a liaison between the patch management team and application teams. You will be at the center of change management, ensuring seamless communication, efficient resource planning, and adherence to timelines.Primary Responsibilities:Act as the primary point of contact between the patch management team and various application teams to ensure clear communication regarding patching requirements and schedules.Strong problem-solving and troubleshooting skills, especially in managing time-sensitive changes in dynamic environments.Maintain up-to-date documentation for all change schedules, patch deployment plans, and related processes.Ability to facilitate meetings, coordinate discussions, and manage communication with technical teams.Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.  Identify risk-related issues needing escalation to management.Promote an environment that supports diversity and reflects the M&T Bank brand.Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.Complete other related duties as assigned.Education and Experience Required:Minimum of 4 years’ higher education and/or work experiencePrior experience reading and digesting technical informationDetail-orientedProven written and verbal communication skillsPrior experience communicating technical problems to managementStrong customer focus, including ability to manage customer needs and multiple work prioritiesPrior experience providing updates and statusesExperience with change scheduling tools and IT service management (ITSM) platforms (e.g., ServiceNow, Jira, etc.).Preferred ITIL or other change management certifications are a plus.Experience in an IT infrastructure or operations roleWe support our team members with generous benefits. Competitive compensation Health, welfare, and retirement benefits 401(k) match at 5% Work-life balance and flexible work arrangements Banking Officers start with 25 days PTO plus 12 paid holidays  40 hours paid volunteer hours per year Much more. For details, see: M&T Benefits OverviewAbout M&TM&T Bank is a Top 20 US bank holding company and one of the best performing and financial stable regional banks in the country, we offer our technology employees a wide range of performance-based career development opportunities. We have a strong commitment to our customers and the communities we serve, and we continue to grow with a focus on the future. So, when looking to advance your career, look to M&T. Grow with us.

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $60,890.34 - $101,483.90 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

LocationBuffalo, New York, United States of America