Inova Physician Partners Inc - Family Medicine - Oakton is looking for a dedicated Patient Access Associate 4 to join the team. This role will be full-time day shift from Monday – Friday, 8:00 a.m. – 5:00 p.m.

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation. 

Featured Benefits:

Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program. Retirement: Inova matches the first 5% of eligible contributions – starting on your first day. Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans. Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost. Work/Life Balance: offering paid time off and paid parental leave.

Patient Access Associate 4 Job Responsibilities:

Encourages open communication of ideas and opinions; Coaches staff on communication methods/skills to foster effective and positive communication; Explains insurance benefits and patient liability using appropriate communication methods/styles.  Accepts responsibility to review and correct errors before completion and route to others for review when appropriate.  Requests and secures balance due payments from patients in accordance with established policies/procedures.  Reviews documented insurance benefits and patient liability in appropriate system(s) to prepare for patient counseling sessions; Maintains updated authorization/referral requirements information and communicates to team members accordingly.  Maintains knowledge of current local, state, federal and third party regulatory requirements; Facilitates pre-admission by performing tasks such as routing test results or assisting patients with billing/insurance processes.  Educates and assists patients with the completion/submission of applications for alternative sources of payment for healthcare services including medical assistance programs, loans and grants.  Resolves emergencies and conflicts with patients or visitors; As needed, reports safety hazards or violations and takes appropriate action to protect the environment and guests until help arrives.  Provides appropriate assistance to and on behalf of patients demonstrating and communicating a need for assistance; Reports all near misses, accidents and occurrences for patients, visitors and staff.

Additional Requirements:

Work schedule: 8-hour shift (Monday – Friday, 8:00 a.m. – 5:00 p.m.) Education: High School or GED Experience: 3 years of healthcare patient access experience or experience in a healthcare revenue cycle. Must be employed by Inova Health System for 1 year. Certification: None