As a Patient Access Associate 2, you will adhere to Inova Health System's "Service Excellence" standards while admitting/scheduling patients, conducting insurance verifications and providing financial counseling. To help achieve our mission, you will ensure patient safety by demonstrating effective problem solving and effective communication skillsets. Engaging in active listening when dealing with a customer complaint is of vital importance.

Featured Benefit

Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program. Retirement: Inova matches the first 5% of eligible contributions – starting on your first day. Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans. Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.

Job Responsibilities

Expresses sincere concern and empathy when dealing with customer complaints.  Accesses appropriate systems/services to confirm insurance coverage or other means of payment.  Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner.  Identifies and communicates payroll authorization and referral requirements to patients.  Explains insurance benefits and patient liability by using appropriate communication methods/styles.  Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives – if necessary.  Delivers an acceptable volume of work with high levels of accuracy while improving inefficiencies and minimizing repetitive errors by revising current workflow procedures.  Recognizes when a problem needs to be elevated for resolution and involves others in the problem-solving process when additional input is needed. 

Minimum Requirements

Education:

High School Diploma or GED

Experience:

1 year of healthcare patient access experience, or 1-year experience in healthcare revenue cycle, or bachelor’s degree

Skills:

Basic communication and computer skills.