Patient Access Coordinator

Hours: 2nd shift hours, every other weekend shift required

POSITION SUMMARY

This position is responsible for assisting the Manager in managing daily operations within the Patient Access department.  They will provide staff training, coaching and support; issue identification, assessment and resolution; and technical support within the Patient Access department in order to achieve desired outcomes and compliance with Mercy Health policies/procedures and standards.  Provides input in hiring/firing decisions as well as performance appraisals.  May perform quality reviews and analysis to support internal controls, monitor employee performance and assist in staff development, retention and selection.

WHAT THE PATIENT ACCESS COORDINATOR WILL NEED

Must possess a demonstrated knowledge of patient accounting functions with attention to Billing & Following, Customer Service, Patient Access, Denial Management, Quality Assurance & Training, and/or Payment Posting.  Associate's degree in Business/Management, Healthcare Administration or other Healthcare discipline preferred. Two or more years of current patient accounting experience with documentation of process success may substitute for education.

Customer service background is required.  Working knowledge of computer operations and electronic interfaces is required.  Formal software course training is preferred.

Must be comfortable operating in a collaborative, shared leadership environment.

WHAT THE PATIENT ACCESS COORDINATOR WILL DO

Provides operational guidance and support to assigned staff under the direction of the manager, disseminates policy/procedure updates and supports coverage of other departmental divisions, as required. Serves as technical advisor and resource to staff and the manager.

Assists the manager in the development of employee work schedules and assignments to endure cost effective staffing providing optimal work flow needs that meet customer requirements.

Performs job-specific accountabilities of relief staff (80% of time devoted to 'online staff support') or other job functions as assigned by the manager, or as required to meet customer expectations.

Diversity and Inclusion

Trinity Health employs about 133,000 colleagues at dozens of hospitals and hundreds of health centers in 22 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Trinity Health's Commitment to Diversity and Inclusion

Trinity Health's dedication to diversity includes a unified workforce (through training and education, recruitment, retention and development), commitment and accountability, communication, community partnerships, and supplier diversity.

In return for your talents, we offer:

Competitive salary, paid time off, 403B retirement savings, and health, vision, dental benefits starting on Day 1- no waiting period

Colleague Referral Program to earn cash and prizes

Unlimited career growth opportunities with one of the largest Catholic healthcare organizations in the country

Trinity Health offers DailyPay - if you’re hired as an eligible colleague, you’ll be able to see how much you’ve made every day and transfer your money any time before payday.

Our Commitment to Diversity and Inclusion
 

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.