Patient Access Coordinator Req #: 0000157009
Category: Clerical / Administrative Support
Status: Full-Time
Shift: Day
Facility: Monmouth Medical Center
Department: Wound Care Center
Location: Monmouth Medical Center, 300 Second Avenue, Long Branch, NJ 07740

Job Overview:

The front desk scheduler registrar is responsible for reception, scheduling of patients, registration, precertification, insurance verification, charge entry and daily reconciliation, and ensuring appropriate documents are uploaded into the hospital system and electronic medical record. This position performs a variety of general office duties to assist the wound care and HBO staff.

Qualifications:

Required:

High School Diploma or equivalent

Preferred:

Ability to multitask Organizational skillsExcellent customer service skillsExceptional telephone skillsMedical terminology knowledgeOffice experiencePatient access experienceEPIC experience

Scheduling Requirements:

8:00am-4:30pmMonday-FridayFull Time

Essential Functions:

Schedules wound care and HBO patients utilizing EPIC EMR systemBooks appointments appropriately based on time, staffing, equipment and suppliesCross references will be made to physicians credentials for specialty and delineation of privileges and approved procedures for the wound care centerConfirms all registration information with the patient or their representativeMonitors missed visits and perform and requisite follow upVerify specific insurance benefits and obtain pre-authorization for wound care proceduresResponsible for answering the telephone in a timely and courteous mannerReturns all voicemail messages by the end of each business dayTakes ownership of the reception area and address customer service issues and patient complaintsCoordinates with Wound Care and HBO Center leadership to maximize daily patient censusActively participates in staff meetings to support key functions within the wound care centerGreets patients and other visitors, answers and routes telephone calls to appropriate staffMaintains all patient communication needs including scheduling, rescheduling, and appointment remindersServes as an interdepartmental liaison within the departments of the hospital to assist in coordinating patient care as neededArranges for patient transportation as neededMaintains office equipment and supplies as needed, and medical supplies as directed by Nursing and Regional DirectorsEnsures HIPAA CompliancePromotes individual professional growth and development by meeting requirements for mandatory education; supports department-based goals which contribute to the success of the organization; serves as a preceptor, mentor and resourceIn the absence of the patient access representative, performs all check in and registration duties as neededPerform other duties as assigned by supervisor or manager

Benefits and Perks:

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.

Paid Time Off (PTO) Medical and Prescription Drug InsuranceDental and Vision InsuranceRetirement PlansShort & Long Term DisabilityLife & Accidental Death InsuranceTuition ReimbursementHealth Care/Dependent Care Flexible Spending AccountsWellness ProgramsVoluntary Benefits (e.g., Pet Insurance)Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

Additional Information:

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered,

high-quality academic medicine in a compassionate and equitable manner, while delivering

a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Equal Opportunity Employer

RWJBarnabas Health is an Equal Opportunity Employer