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Work Shift

Day

Work Day(s)

Monday-Friday

Shift Start Time

8:00 AM

Shift End Time

5:00 PM

Worker Sub-Type

Regular

Children’s is one of the nation’s leading children’s hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We’re committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children’s.

Job Description

Plans, coordinates, and controls all Patient Access department activities in a 24/7 provider setting to achieve quality customer service, data collection, and financial objectives. Oversees registration of patients for medical (e.g., admission, outpatient surgery, diagnostic and series outpatients, emergency) and financial (e.g., financial counseling, insurance verification, collection of patient payment)) services. Proactively supports efforts that ensure delivery of safe patient care and services and promote a safe environment at Children's Healthcare of Atlanta.

Experience

5 years of experience in a supervisory role

Preferred Qualifications

Experience in health care patient access settingKnowledge of hospital accounts receivable functionsExperience in change management, including leading teams during system implementations and upgradesCertified Healthcare Financial Professional (CHFP), Certified Patient Account Representative (CPAR), or Certified Healthcare Access Manager (CHAM)

Education

Bachelor's degree or 10 years of Patient Access supervisory experience in lieu of degree

Certification Summary

No professional certifications required

Knowledge, Skills, and Abilities

Must be able to supervise and coordinate patient registration and financial services operationsMust possess and demonstrate excellent oral and written communication, organizational, and interpersonal skillsMust be able to train and supervise personnel and work well with staff and leaders at all levelsProven aptitude for problem-solving and critical thinkingMust be able to apply basic verbal and non-verbal communication to identify and reduce patient and family/friends anxiety and concernsAble to function in a dynamic environment subject to impromptu changes in schedules and prioritiesAbility to present findings and recommendations verbally and in presentations and written documents

Job Responsibilities

Manages the registration functions in a 24/7 department.Uses appropriate all statistical and financial reports as tools to analyze and direct departmental operations.Maintains quality control programs, including reviews of work performed by staff as well as denial information as appropriate in the Patient Access department.Onboards and provides in-services and training, continuing education, and development to all persons in the Patient Access department.Identifies space and other resources needed by the Patient Access department.Determines the qualifications and competence of the Patient Access department.Responds quickly to work volumes and patient/family needs.Tracks performance and turnaround times to ensure ongoing attention to timely processing.Supports the mission, vision, and values of Children’s Healthcare of Atlanta and the department.Monitors staffing expense and adjusts staffing levels, as appropriate to meet patient demand consistent with departmental budget.Supports Director, Patient Access in implementing and achieving Revenue Cycle goals and initiatives.Responsible for all aspects of managing and leading a team including: interviewing, hiring, training, developing, directing work and processes, managing performance, recognizing, and rewarding employees.Mentor team members to encourage personal and professional growth.Encourage ongoing skill development by providing opportunities for continued education.

Children’s Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law.

Primary Location Address

2174 North Druid Hills Rd NE

Job Family

Patient Financial Services