Welcome page Returning External Candidate? Log back in! Patient Access Navigator I Location US-NJ-Camden Job ID 27816 Category Clerical Shift 1 Type Full Time Department Name Access Center 1 Federal Street About Us

At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees by providing competitive rates and compensation, a comprehensive employee benefits programs, attractive working conditions, and the chance to build and explore a career opportunity by offering professional development.

 

Discover why Cooper University Health Care is the employer of choice in South Jersey.

Short Description Patient Navigators provide a single and centralized point of patient access to physician and radiology services across disciplines. This includes Internal and Family Medicine, Pediatrics, Orthopedics, Cardiology, OB/GYN, Endocrinology, Rheumatology, Gastroenterology, and Pain ManagementPatient Navigators thrive on working in a fast-paced environment, have a strong ability to multi-task, are technically savvy, service oriented, communicate effectively and consistently display a professional demeanor.Delivers an exceptional experience to patients, customers and physicians who contact the Access Center by facilitating patient access throughout Cooper’s provider network Experience Required Minimum experience within a Customer Service, Contact Center or scheduling environment, preferably within a Healthcare environment.Experience in or knowledge of any of the following is preferred: central scheduling, medical terminology, insurance verification, registration, or hospital/physician office. Education Requirements HS diploma or equivalent required Special Requirements Must display a genuine interest in providing an excellent Customer Experience that aligns with Cooper’s business goals related to patient access throughout the Cooper landscape.Excellent oral and written communication skills with demonstrated ability to articulate relevant information and directions in an organized and concise manner.Ability to maintain (or exceed) minimum quantitative and qualitative performance metrics and expectations defined for position.Team player with a genuine interest in resolving customer issues.Must enjoy interacting and working collaboratively in a team environment.Ability to analyze issues and quickly identify the best resolution for the situation, solid decision-making skills.Must demonstrate adaptability and flexibility while working within a fast-paced, ever-changing environment. Ability to learn new things quickly.Must have excellent time management and organizational skills.Must be a strong computer user, including proficiency in the use of the Internet, Excel, Word and Outlook.Knowledge of EPIC systems a plus.Must be able to work varied hours/shifts as business needs change and evolve.Must be able to wear a telephone headset and manipulate objects such as a pen, keyboard and mouse.Bilingual skills are a plus. Options Apply for this job onlineApplyShareRefer this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Cooper University Health Care is an Equal Opportunity Employer and is committed to equal employment opportunity for all team members. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, or any other status protected by law or regulation. To request reasonable accommodation, contact HRRecruitment@CooperHealth.edu View Apply Start Completed Application FAQs

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