Come join the Patient Access team at Mercy Medical Center, part of Trinity Health Of New England!

Position Purpose

The Patient Access Representative is responsible for pre-registration, registration and admission functions for the Emergency Department at Mercy Medical Center.

What you will do

Performs complete and accurate pre-registrations, registration, and admission functions

Verifies insurance requirements, obtains and understands insurance benefits

Ensures that all entries concerning demographic, financial and advanced directives are accurate. Collects non-covered fees

Ensures that financial protocols and requirements are met while providing caring access to service at Mercy Medical Center

Has a clear understanding and explains hospital policies or regulations concerning valuables, patient’s rights, HIPAA compliance, EMTALA, health care proxy, Notice to Medicare beneficiaries, and hospital mission

Minimum Qualifications

Minimum high school diploma or equivalent, college preferred.

Medical terminology skills

Relevant medical office, hospital / physicians billing or patient registration experience preferred

Excellent customer service, verbal communication and interpersonal skills required

Position Highlights and Benefits

24 hours per week - 1st Shift includes every other weekend--differentials apply

Orientation is Mon-Fri the first two weeks

Great benefits and Health Insurance Coverage even for part time — starting Day 1

Ministry/Facility Information

Mercy Medical Center has established itself as one of the leading providers of health care services in Western Massachusetts. Mercy Medical Center is a 182-bed acute care hospital in Springfield. Other facilities include Mercy's Rehabilitation Hospital, a comprehensive hospital-based rehabilitation center on the campus of Mercy Medical Center and Brightside for Families and Children, an outpatient service offering counseling and family support programs

Our Commitment to Diversity and Inclusion
 

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.