Description We are offering a short term contract employment opportunity for a Patient Access Rep in Palo Alto, California. In this role, you will be tasked with a variety of responsibilities related to patient admissions and registration, handling customer service inquiries and concerns, and processing required paperwork for billing and compliance needs. Responsibilities: • Accurately record payments collected at the point-of-service delivery • Develop a fundamental understanding of the various health insurance coverage options • Manage routine patient escalations and perform service recovery when necessary • Assist with complex registrations by escalating to a more experienced team member • Greet patients and initiate the registration process • Maintain detail-oriented communication with various staff, physicians, guests, and patients • Meet individual productivity and key performance indicators on a weekly basis • Provide excellent customer service to all individuals you interact with • Handle a combination of responsibilities for all areas of Patient Access Service operations. Requirements • Demonstrated proficiency in Customer Service and Communication skills. • Comprehensive understanding of Procedures and Payment Processing. • Familiarity with the "About Time" software. • Knowledge of Medical Coverage policies and Billing procedures. • Ability to handle Paperwork and Correspondence efficiently. • Experience in performing Ad Hoc Financial tasks. • Excellent English Language skills; proficiency in Spanish Language is a plus. • Proven Leadership Skills and the ability to drive Productivity. • Experience in KPI Reporting and Compliance Functions. • Familiarity with HealthCare.gov and the Medicare system. • Proficiency in using Computer Systems for various tasks. • Ability to effectively manage Recovery tasks. • Experience in delivering Training Programs. • Knowledge of Medical Terminology. • Familiarity with Assertion Markup Language. • Understanding of Insurance Coverage policies. • Prior experience in a Patient Access role is preferred. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .