UPMC Altoona Regional Health Services is looking for a Patient Access Rep to greet and register incoming patients, check patients out, and schedule future appointments to ensure efficient patient flow. This role will work Monday-Friday, 7:15 am - 3:45pm or 7:30 am - 4:00 pm. **Responsibilities:** + Verifies patient appointment time, physician they are scheduled to see and insurance to be billed; updates patient appointment status. + Work on Wait/Rescheduling lists for providers and resources and schedules patients accordingly. + Carries out alternative workflows during system(s) downtime. + Follow all workflows related to your department. + Work Charge work queues. Collect copays. Enter all payments into UPAY and print receipts for all monies collected. Balance following policy at end of each day. + Check for any special type appointment and obtain any eligibility requirements needed. + Registers incoming new/established patients by verifying or entering current demographic/insurance information into the computer system. Obtain the required signatures on paperwork. + Communicate effectively with patient to understand their AVS. + Answers telephones, directs and handle calls as needed. + Work with patients on utilization of Welcome Kiosks. + Work Encounters without Charges report. + Assists patients with questions about insurance and UPMC/BMA policies. + Maintains & troubleshoot problems that arise with computers, printers, scanners, label printers and Welcome Kiosks. Reports malfunctioning equipment by ticket submission. + Schedules future appointments for BMA Providers or Resources via telephone and/or in person from AVS, pools or staff messages. + High School Degree or equivalent is required. + Graduate of an accredited Medical Secretarial School preferred. + Minimum of six months related experience and/or training; or equivalent combination of education and experience preferred + Basic Computer Knowledge and experience; Medical Terminology; Ability to add, subtract, multiply and divide: Ability to apply commonsense understanding to carry out instructions furnished in written, oral or diagram form; Must have the ability to effectively communicate information to patients and physicians in one-on-one situations. **Licensure, Certifications, and Clearances:** **UPMC is an Equal Opportunity Employer/Disability/Veteran**