Patient Access Representative Req #: 0000173698
Category: Billing/Collections/Registration
Status: Per Diem
Shift: Day
Facility: RWJ Rahway
Department: Emergency Dept Access Service
Location: RWJUH Rahway Hospital, 865 Stone Street, Rahway, NJ 07065

Job Overview:

The Patient Access Representative position plays a key role in the health system and in providing excellent customer service. The Patient Access Representative responsible to greet all patients in a timely and friendly manner. A core function of this position is to ensure that all customers, external and internal, are treated with the highest level of respect.

Qualifications:

Required:

High School Diploma requiredCustomer service experience

Preferred:

Patient Access experience preferredKnowledge in all aspects of registration, Non-Federal and Federal billing regulations, and state programs such as Charity CareKnowledge of Medical terminology

Scheduling Requirements:

Per Diem Schedule Every other Saturday-Sunday 10:00am-6:30pm

Essential Functions:

Provides excellent customer service to all patients, colleagues and other external and internal customersObtains and accurately documents all demographic informationMeets and exceeds department goals including accuracy, point of service collections, and productivityInforms patient of financial responsibility and collects appropriate dollar amount for services to be renderedDemonstrates proficiency in the entire pre-admission, registration, and financial clearance processesVerifies accuracy of patient demographic information to avoid duplicating a medical recordComplies with organizational policies on Advance Directives and Patient RightsMaintains department productivity by asking for additional duties when patient flow permitsDemonstrates initiative and motivation in role; proactively identifies and resolves problems in an appropriate manner and escalates issues to leadership when necessaryWorks closely and professionally with nursing and ancillary departments to foster a team environmentParticipate in training through the development of training tools, presentations at department in-services or staff meetings, or through the training of registration staff outside of the patient access departmentInterviews patients, family members and other responsible parties to gather pertinent demographic and financial information, for scheduling, pre-registration and/or registration based on assigned workCompletes verification of coverage of all insurances and financial clearance activity has been completedEnsures all required forms are provided, reviewed, properly explained and signed by the patient or an approved person on behalf of the patientCompletes Medicare Questionnaire on all patients that are eligibleDemonstrates a high level of efficiency, accuracy and productivityFollows department procedures when a duplicate medical record assignment is madeProvides patients with all regulatory documents, obtain required signatures, and witnesses all patients signaturesMakes customer needs a priority. Provides direct observation of the customer service being performed by other organizational members and report sissues to the supervisor/directorReflects commitment to building a supportive work environment and maintains a positive attitudeProper use of Code Phone and Paging Codes through computer system. (ED registrars)Other duties assigned

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered,

high-quality academic medicine in a compassionate and equitable manner, while delivering

a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Equal Opportunity Employer

RWJBarnabas Health is an Equal Opportunity Employer