Building Location:Building F - Duluth Clinic - 3rd Street

Department:46160 Registration

Job Description:This position greets customers and facilitates the patient registration process in a timely, professional, and courteous manner. Interviews and obtains demographic and financial information from patients or their representatives through face-to-face and virtual interactions to provide Essentia Health with the documents and data necessary to ensure appropriate care and compliant, accurate patient registration and billing.

This position serves as liaisons between patients and Virtual Patient Registration Representatives and Patient Schedulers. They must be able to complete patient checkout, schedule follow-up appointments per the physician’s order, and provide patients with cost estimates and itineraries for their upcoming appointments.

Education Qualifications:

Key Responsibilities:

Interviews patients to obtain complete demographic details, financial information, and minimum health information to ensure appropriate care provision 

Obtains copies of insurance cards and other forms of identification, and updates patient information in the medical record as necessary

Performs point of service data collection, including identifying and collecting patient co-payments and down payments, reconciles the cash drawer, and reports daily deposit records associated with the collection of co-payments to ensure accurate accounting of revenue

Maintains all assigned work queues according to supervisor’s instructions and guidance

Interacts positively and in a caring manner with patients, co-workers, and others to provide highest level of customer service

Answers incoming phone calls, schedules appointments, and refers to clinical team as needed

Sanitizes registration equipment between each use and restocks basic supplies

Other clerical duties as assigned

Preferred Qualifications:

Previous Patient Access Representative or Patient Scheduler experience

Completion of Healthcare Business Insight’s Patient Access 2nd Level Certification Program within six months of hire date

Licensure/Certification Qualifications:

No certification/licensure required. 

FTE:0.6

Possible Remote/Hybrid Option:

Shift Rotation:Day/Eve Rotation (United States of America)

Shift Start Time:0645, 0700, 0730, 0800, 0830, 1030

Shift End Time:1515, 1530, 1600, 1630, 1700, 1900

Weekends:yes

Holidays:Yes

Call Obligation:No

Union:DC USWA Main & Neighborhoods (DCUMN)

Union Posting Deadline:11/5/2024 11pm