At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job TitlePatient Access Representative

                        

LocationAkron

                    

FacilityAkron General Medical Center

                     

DepartmentPatient Registration-Cleveland Clinic Akron General

                      

Job CodeAK9964

                     

ShiftDays

                       

Schedule3:00pm-11:30pm

                       

Job Summary

                         

Job Details

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Patient Access Representative 

 

Join Cleveland Clinic Akron General where we have been providing world-class care to the community for over 100 years. At Akron General, you will work and learn from some of the best caregivers, provide and receive multitudes of support and appreciation, and create the steppingstones toward a rewarding career with one of the world's most respected healthcare organizations.   

 

As a Patient Access Representative, you will pre-register, greet and register guests while verifying insurance, running estimates and medical necessity checks, and collecting co-pays for the ACC, Breast Health Center, Heart and Vascular Center and Surgery Welcome Center. You will also assist with pre-registration functions for other areas, such as Reflections sites and off-site locations.  

 

A caregiver in this position works 3:00pm – 11:30pm.   

 

A caregiver who excels in this role will:  

Register, schedule and pre-register patients for inpatient, emergency and outpatient tests and procedures.  

Educate patients regarding their benefit levels, review eligibility, prepare estimates, advise patients of out-of-pocket expenses, collect payments, apply payments and maintain security of payments.  

Complete accurate face-to-face and phone interviews to obtain demographic, insurance, medical and financial information.  

Schedule services and provide the physician’s office and/or patient with accurate date and time information, room availability, physician availability, typical time needed to complete the procedure and/or procedures that conflict with each other.  

Complete questionnaires to assist departments with preparing for patients.  

Utilize the screening tool for self-pay patients to determine any possible payer source. 

Refer patients to financial counselors.  

Advise patients of and generate Advanced Beneficiary Notice (ABN) and/or Assumption of Financial Responsibility (AFR).  

Obtain, scan and index physician orders.  

Cross train to staff all patient access areas.  

 

Minimum qualifications for the ideal future caregiver include:  

High school diploma or GED. 

One year of customer service work experience OR higher education and training.  

Proficiency in data entry.  

Knowledge of medical terminology.  

Excellent customer service skills. 

 

Preferred qualifications for the ideal future caregiver include: 

One year of hospital, clerical or billing work experience.  

 

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/  

Personal Protective Equipment:

Follows standard precautions using personal protective equipment as required

                       

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are follwed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

Please review the Equal Employment Opportunity poster. 

                  

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities