Number of Job Openings Available:

1

Date Posted:

November 13, 2024

Department:

16008945 RCM Owatonna Patient Access

Shift:

Evening/Night (United States of America)

Shift Length:

8 hour shift

Hours Per Week:

32

Union Contract:

SEIU-4-Owatonna Service Workers

Weekend Rotation:

Every 3rd

Job Summary:

Responsible for greeting and welcoming patients in person. Provides a standard registration process by collecting demographic and financial data and enters information into electronic medical record.

Key Position Details:

** Position does require two weeks of electronic medical record (EMR) training that takes place Monday - Friday, during the day. **

.8 FTE, evening / night, 8-hour shiftsExpected shifts during week will be 7:00p - 3:30aEvery 3rd weekend will be overnight shifts, 11:00p - 7:30a

Job Description:

Principle Responsibilities

Greets and welcomes patient in person.Collects demographic and insurance information.Checks in or interviews patient to complete appropriate paperwork.Directs patient to their appointment or procedure.May assist in scheduling add-on appointments.Verifies eligibility and benefits information for payers and interprets results.Obtains signatures from patients as needed.Collects co-pay or deductibles and respond to questions regarding financial assistance programs available. Refers complex questions as needed.Uses resources, tools and procedures to complete accounts in assigned work queues.Assists patient in completion of request for information forms and submits to appropriate department.May gather medical record information from all departments for collection.May mentor new staff.Other duties as assigned.

Job Requirements

Must be 16 years of age with education and/or experience needed to meet required functional competencies as listed on the job description, and High school diploma or GED preferred0 to 2 years of customer service experience required and0 to 2 years of general office experience required and0 to 2 years of experience using computer including Microsoft Word, Excel, and Outlook required and0 to 2 years of knowledge of the components of revenue cycle and health care insurance preferred

Physical Demands
Light Work:
Lifting weight Up to 20 lbs. occasionally, Up to 10 lbs. frequently