**Employment Type:** Full time **Shift:** Day Shift **Description:** Come join the Patient Access team at Mercy Medical Center, part of Trinity Health Of New England! Please read Schedule and Training requirements under Position Highlights below! **Position Purpose** The Patient Access Representative is responsible for pre-registration, registration and admission functions for Emergency Department at Mercy Medical Center. **What you will do** + Verify insurance requirements; obtain and understand insurance benefits + Responsible for upfront collections, co-pays and deductibles + Ensure that all entries concerning demographic, financial and advanced directives are accurate + Interview all patients to obtain demographic and financial information, inputs data into EMR system. Identifies party that can legally authorize services. Sort and distribute all appropriate copies and completes all phases of registration process, i.e. other papers, patient bracelet, patient rights, Health Care Proxy info + Explain hospital policies or regulations concerning valuables, patient’s rights, health care proxy, Notice to Medicare beneficiaries, and hospital mission **Minimum Qualifications** + Minimum high school diploma or equivalent, college preferred + Medical terminology skills + Relevant medical office, hospital / physicians billing or patient registration experience preferred **Position Highlights and Benefits** + 32 Hours per Week - days rotating schedule including every other weekend in the ED + ​ **Initial TRAINING requires 2 weeks of Mon-Fri dayshift** + **Additional EPIC training will be required including daytime hours and some time in CT** + Great Benefits and Health Insurance Coverage - Starting Day 1 **Ministry/Facility Information** Mercy Medical Center has established itself as one of the leading providers of health care services in Western Massachusetts. Mercy Medical Center is a 182-bed acute care hospital in Springfield. Other facilities include Mercy's Rehabilitation Hospital, a comprehensive hospital-based rehabilitation center on the campus of Mercy Medical Center and Brightside for Families and Children, an outpatient service offering counseling and family support programs. **Our Commitment to Diversity and Inclusion** Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law. Our Commitment to Diversity and Inclusion Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions. Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity. EOE including disability/veteran