At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job TitlePatient Access Representative - Emergency Department

                        

LocationAvon

                    

FacilityAvon Hospital

                     

DepartmentAdmitting And Registration-Avon Hospital

                      

Job CodeU99943

                     

ShiftDays

                       

Schedule8:30am-5:00pm

                       

Job Summary

                         

Job Details

Join Cleveland Clinic’s Avon Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. As one of the most technologically advanced hospitals in northeast Ohio, Avon Hospital has brought the future of medicine close to home for the residents in and around Lorain and Cuyahoga County. This regional hospital offers endless opportunities to build a rewarding career with one of the most respected healthcare organizations in the world.

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Patient Access Representatives deliver what matters most to our patients and their families, create exceptional experiences and thrive on making positive impacts in the community. Your role is crucial to ensuring patients continue receiving the best quality healthcare possible.

A caregiver in this position works from 8:30AM - 5:00PM.

A caregiver who excels in this role will:  

Perform registration and obtain information about demographics, insurance, medical and financial.  Crosstrain to staff all areas of patient access, such as front desk, admitting office, ED and cash register.  Function as a Super User and act as a resource for training of new caregivers.  Provide registration and cash collection access in Epic.  

Minimum qualifications for the ideal future caregiver include:  

High School Diploma or GED and two years of experience in a customer facing role OR an Associate’s Degree and one year of experience OR a Bachelor’s DegreeKnowledge of medical terminology sufficient to understand physician orders OR completion of course within one yearBasic PC software application knowledge and ability to use multiple data systems

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/

Physical Requirements:

Ability to communicate and exchange accurate informationWorking in a stationary position for extended periodsWorking with physical records or operate a computer or other office equipmentIn some locations, traveling throughout the hospital systemIn some locations, ability to move up to 25 pounds

Personal Protective Equipment:

Follow standard precautions using personal protective equipment as required

                       

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are follwed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

Please review the Equal Employment Opportunity poster. 

                  

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities