Patient Access Representative II Join Cleveland Clinic's Medina Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. This community-based hospital has been providing the communities in and around Medina County with top-quality patient care for over 75 years. Here, you will work with and learn from some of our best caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Customer service caregivers deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community. **A caregiver in this position works varying shifts.** A caregiver who excels in this role will: + Provide a comprehensive set of business and financial related services during the patient access process on the day the patient arrives at the facility to receive service. + Rotate to different locations/hospitals based on staffing needs. + Perform registrations by completing an accurate face to face interview to obtain demographic, insurance, medical and financial information. + Cross train to work all areas of Patient Access at any facility with minimal leadership guidance. + Maintain productivity and quality standards. + Act as a resource for training of new team members and during the implementation of new processes. + Participate on committees and engage in continuous improvement efforts. + Schedule services and provide physician offices/patients with accurate date and time information. + Perform preregistration by contacting the patient and completing an accurate interview to obtain demographic, insurance, medical and financial information. Minimum qualifications for the ideal future caregiver include: + High school diploma or GED. + Three years of experience in a customer facing role with in-person or phone contact. + An associate's degree may substitute one year of experience and a bachelor's degree may substitute two years of experience. + Basic PC software application knowledge. + Ability to use multiple data systems. + Knowledge of medical terminology sufficient to understand physician orders or completion of course within 1 year. Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we're dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/ **Physical Requirements:** + Ability to communicate and exchange accurate information. + Ability to perform work in a stationary position for extended periods. + Ability to work with physical records or operate a computer or other office equipment. + In some locations, ability to travel throughout the hospital system. + In some locations ability to move up to 25 lbs. **Personal Protective Equipment:** + Follows Standard Precautions using personal protective equipment. Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process. Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities