**Position Summary:** Responsible for completing tasks associated with specific assignments with little or no direction. Schedules, registers, initiates pre-authorization and referrals process, confirms and maintains patient diagnostic appointments, surgeries and/or medical procedures for McLaren Health. **Essential Functions and Responsibilities as Assigned:** + Provides training and guidance to Patient Access Scheduling Representative as required. + May be assigned special projects related to Patient Access Scheduling workflow, procedures, etc. + Obtains required patient demographic and insurance information for McLaren Health, governmental requirements, billing and third-party payer needs + Provides courteous and efficient services to customers and accurately documents/verifies patient pre-registration information in a professional and timely manner. Collects, documents, scans all required demographic and financial information. + Provides physician and/or diagnostic appointment scheduling. + Maintains knowledge of insurance and authorization requirements. Performs real-time insurance verification and interprets responses. Informs patient of insurance requirements for services provided such as authorizations/pre-certifications and referrals + Estimates and collects copays, deductibles, and other patient financial obligations + Handles inbound and outbound calls with the goal of growing business, customer satisfaction, and customer retention, providing ease of access to McLaren Health services. **Qualifications:** **_Required:_** + High school diploma or equivalent required + 5-years experience in a customer service role or health care industry. **_Preferred:_** + 2-years previous experience with third party medical insurance, HMO and managed care including experience with CPT and ICD-10 coding and medical terminology **Equal Opportunity Employer of Minorities/Females/Disabled/Veterans**