Elizabeth, NJ, USA
5 days ago
Patient Access Specialist, Emergency Dept Access Service
Patient Access Specialist, Emergency Dept Access Service Req #: 0000175158
Category: Billing/Collections/Registration
Status: Full-Time
Shift: Night
Facility: Trinitas Regional Medical Center
Department: Emergency Dept Access Service
Location: WILLIAMSON STREET, 235 Williamson Street, Elizabeth, NJ 07202

Job Overview:

Maintains current knowledge of financial assistance guidelines. Attends state meeting related to the uninsured, track changes to existing state and federal medical assistance programs and consistently look for opportunities to reduce bad debt write-offs.

Qualifications:

Required:

2-3 years experience in a hospital patient registration setting2-3 years experience in a doctor s office, handling patients scheduling, obtaining pre-certifications, authorizations and referrals2-3 years in a patient services environment (billing/collections-must have a working knowledge of more than one provider such as Medicare, Medicaid, HMO s and others2-3 years experience in completing medical assistance application (family care, PE s, PAIC s or charity care)Well developed interpersonal skills with the ability to understand and communicate with persons of varying acuitiesMust be able to work with the public and maintain poise under difficult situations; Knowledge of medical technology preferredGood typing and computer skills requiredHigh School Diploma or equivalentAbility to organize and manage time effectively to optimize productivity

Preferred:

Bilingual a plus

Scheduling Requirements:

Shift- 7:00pm- 8:00amMonday-Friday including every other weekends/HolidaysFull Time- Night

Essential Functions:

Provides and promotes professional, efficient and congenial customer service thru all communication and interaction with patients, clients, guests and co-workersReceives a copy of face sheet, patient I.D., insurance cards, copies of electronic and address responses to audit the registrations of the uninsured patients and reviews eligibility for financial assistance. Refers those eligible for Medicaid as appropriateVerifies benefits, obtains pre-certification / pre-authorization or referrals as neededNotifies patients of any pre-requisites such as notification to insurance provider required by their insurance Notifies patients of any pre-requisites such as notification to insurance provider required by their insurance planEstimates an approximate balance of services explains rates, charges, services, discounts contracts and hospital policy regarding payment of bills to patients/ familiesEnsures we obtain signatures including presumptive eligibility formsChecks the ADT system for previous accounts informing patients of account balancesCollects patient payments to include deposits, co pays or deductibles. Follows cashiers guidelines for receipts, lock box and reconciliation of monies receivedEnters notes in the patient record recording pertinent information for those who will follow up on accounts. Notes to include dates and times of interviews, amount requested and patient commentsAssists the supervisor/manager in the quality monitoring process examining whether the registration data fields are accurate and complete and if not complete, whether the reason is stated in the notes sectionInterviews/registers patients and/or customers assuring accuracy of information and verifying any previous encounters in the system.Registers the patients into the computer to create and encounter with a patient account number and enter information onto a daily admission sheet for daily and monthly statisticsMakes copies of all insurance cards (front and back) upon registration and distributes them to assigned departmentInputs/update all Advance Directive information that all fields are answered and Advance Directive is channeled through all the proper areasPuts together patients charts and account folders for all scheduled procedures and admissionsFollows downtime procedures when the computer system is down or on standby and notifies the Systems CoordinatorAnswers the telephone within three (3) rings and responds to requests in a timely manner; identifies self and the location the caller has reached always remembering to ask How may I help you?

Benefits and Perks:

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.

Paid Time Off (PTO) Medical and Prescription Drug InsuranceDental and Vision InsuranceRetirement PlansShort & Long Term DisabilityLife & Accidental Death InsuranceTuition ReimbursementHealth Care/Dependent Care Flexible Spending AccountsWellness ProgramsVoluntary Benefits (e.g., Pet Insurance)Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.


RWJBarnabas Health is an Equal Opportunity Employer

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