**Description** **Introduction** Do you want to join an organization that invests in you as a(an) Patient Access Specialist? At CMC -New England Heart & Vascular Inst, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years. **Benefits** CMC -New England Heart & Vascular Inst, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: + Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation. + Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more. + Free counseling services and resources for emotional, physical and financial wellbeing + 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service) + Employee Stock Purchase Plan with 10% off HCA Healthcare stock + Family support through fertility and family building benefits with Progyny and adoption assistance. + Referral services for child, elder and pet care, home and auto repair, event planning and more + Consumer discounts through Abenity and Consumer Discounts + Retirement readiness, rollover assistance services and preferred banking partnerships + Education assistance (tuition, student loan, certification support, dependent scholarships) + Colleague recognition program + Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence) + Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income. Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards) **_Note: Eligibility for benefits may vary by location._** You contribute to our success. Every role has an impact on our patients’ lives and you have the opportunity to make a difference. We are looking for a dedicated Patient Access Specialist like you to be a part of our team. **Job Summary and Qualifications** **POSITION SUMMARY:** The Patient Scheduling Specialist will act as the first “welcome” for callers on behalf of the CMC practices. Specialists will support a smooth communication experience for patients and medical personnel related to the physicians scheduling guidelines and the relationship between Access CMC and the medical disciplines it serves. The ideal candidate combines a knowledge of customer service and the skills required to provide a patient experience complete with passion and empathy. **PRINCIPAL DUTIES AND RESPONSIBILITIES:** Under the general direction of the Practice Manager and within established rules, regulations, policies and procedures of governing bodies, CMC and the department, the incumbent performs the following functions: 1. Respond to multi-channel inquiries (phone, email, fax, portal, EMR messaging, and any additional access channels) from patients, providers, employees, and others regarding appointments and services within Access CMC in accordance with established CMC guidelines 2. Handle outbound call efforts; perform duties related to outbound calls, as necessary. 3. Utilize physician/provider scheduling guidelines to schedule appointments while meeting established Contact Center performance goals. 4. Use CMC Healthcare systems, contact center applications, reference materials, and websites to enter patient information, answer patient questions, verify insurance, perform specific scheduling functions, and other duties as necessary or assigned. 5. Complete call processing in an efficient manner, working as part of the team to handle the call volumes. 6. During all interactions, display characteristics of compassion, respect, patient-centered care, human dignity, de-escalation and excellence. 7. Proactively read emails daily and keep up to date on all communications. 8. Participate in multidisciplinary quality and service improvement teams as appropriate. 9. Commitment to providing excellent service to CMC patients, customers, and providers. 10. Participates in appropriate role in disasters, fire drills, fires and other emergency situations. 11. Exercises care in the use and operation of equipment and reference materials. Performs routine maintenance to ensure continued functioning of equipment. Maintains work area in a clean and organized manner. 12. Demonstrate regular, consistent, and punctual attendance. 13. Perform other duties as assigned. **KNOWLEDGE, SKILLS AND ABILITIES:** Individuals must possess the following knowledge, skills and abilities or be able to explain and demonstrate that the individual can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities and to possess the necessary physical requirements, with or without the aid of mechanical devices to safely perform the essential functions of the job: 1. Ability to multitask and prioritize. 2. Ability to exert up to 20 pounds of force frequently and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. 3. Ability to work at a desk (sit) for extended periods of time. 4. Ability to endure periods of heavy workload or stress. 5. Ability to work with frequent interruptions and respond appropriately to unexpected situations. 6. Ability to interact with irate customers. 7. Ability to interact with physicians and staff and participate as a team member with individuals inside and outside the department. Ability to work in a collaborative manner. 8. Can type accurately and effectively and is able to wear a headset. 9. Solid verbal communication skills and interpersonal skills: · Comfortable interacting with patients/customers on phone (and other channels such as email and Chat) · Able to listen, maintain rapport, show empathy, de-escalate and use proper telephone etiquette. · Communicate using proper grammar, articulation, and speech clarity. 10. Flexible, team player, receptive to change, able to learn quickly and retain new information. 11. Be organized, able to think critically, identify needs, and solve problems. 12. Self-directed and able to multitask. Visual acuity sufficient for work which deals largely with preparing data and figures, accounting, transcription, computer terminal operation, extensive reading and visual inspection of small parts/devices. 13. Ability to file alphabetically and numerically; general computer knowledge and skills; ability to perform basic math; working knowledge of ICD-9 and CPT coding and insurance procedures 14. Requires the ability to perform repetitive or routine duties working from detailed instructions and under standard procedures. Requires the making of minor decisions. 15. Ability to work with frequent interruptions and respond appropriately to unexpected situations. 16. Ability to operate a personal computer and related software. **OSHA RATING:** Category II (No Exposure to blood borne pathogens) **PHI ACCESS:** Limited **WORK SCHEDULE:** · Generally Monday through Friday, day shift **QUALIFICATIONS:** Education: · High School diploma or equivalent Experience: · Two to three years’ experience in health care setting performing similar work activities · Computer/PC literate and able to navigate different applications/systems and websites. Experience with Allscripts and TalkDesk is a plus Licensure/Certification: · None Supporting HCA Healthcare's 186 hospitals and 2,400+ sites of care, Physician Services plays a crucial role as the main entry point for patients looking for high-quality healthcare within the HCA Healthcare system. With a focus on meeting the needs of our patients at all access points, Physician Services is dedicated to implementing innovative, physician-driven, value-added solutions to assist physicians in providing high-quality, patient-centered care, aligning with our mission to care for and enhance human life. HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times.  In recent years, HCA Healthcare spent an estimated $3.7 billion in costs for the delivery of charitable care, uninsured discounts, and other uncompensated expenses. "Good people beget good people."- Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Patient Access Specialist opening. Qualified candidates will be contacted for interviews. **Submit your resume today to join our community of caring!** We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.