Crossroads Treatment Centers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Crossroads is a leading addiction treatment provider of outpatient medication-assisted treatment (MAT). We treat patients with opioid use disorder (OUD) using medications such as methadone and suboxone/ buprenorphine. We pride ourselves in supporting our patients’ medical and personal recoveries from substance use disorder. Starting our fight against the opioid addiction crisis in 2005, Crossroads has remained physician led and patient focused as we’ve grown to 100+ clinics across nine states. As an equal opportunity employer, we celebrate diversity and are committed to an inclusive environment for all employees and patients.

Day in the Life of a Patient Access Specialist

Answer incoming and returning calls.

Respond quickly to patient inquiries.

Scheduling/rescheduling patients to the appropriate clinic utilizing various EMR systems.

Demonstrate exemplary customer service.

Answer basic patient questions and provide program-specific information as required.

Assist with other duties as directed.

Education and Experience requirements

At minimum, High School Diploma or GED required.

Customer Service experience in a fast paced environment preferred.

Experience in healthcare, addiction medicine, call center preferred.

Lived Addiction experience is a plus.

 

Hours and Schedule (available schedules outlined below)

Monday-Friday; 12:00am-8:30am

(10 Hour Shifts) – Friday-Monday; 8:00am-6:30pm

(3 x 12 Hour and 1 x 4 Hour) - Monday/Tuesday/Friday; 6:00am-5:30pm and Saturday; 9:00am-12:00pm

Position Benefits

Have a daily impact on many lives.

Excellent training if you are new to this field.

Community events that promotes belonging and education. Includes but not limited to community cook outs, various fairs related to addiction treatment and outreach, parades, addiction awareness for schools, and holiday events.

Opportunity to save lives everyday!

Benefits Package

Medical, Dental, and Vision Insurance

PTO

Variety of 401K options including a match program with no vesture period

Annual Continuing Education Allowance (in related field)

Life Insurance

Short/Long Term Disability

Paid maternity/paternity leave

Mental Health day

Calm subscription for all employees