UPMC Tri Rivers is hiring a Part-time Patient Access Specialist for their Wexford call center. This is a Monday-Friday, daylight position. No nights, weekends, or holidays!

Responsibilities:

Review, verify, and enter the patient’s demographic information to ensure data integrity. Schedule appointments according to the physician templates for similar types of physicians, generally at one office or multiple session timeshares (single specialty phone room or front desk environment). Schedule appointments according to the templates/departmental scripts while meeting business unit scheduling accuracy requirements. Obtain chief complaints to schedule appropriately. Take incoming calls demonstrating the essential skills documented in the Telephone Courtesy Standards. Understand UPMC’s 72-hour appointment requirement and work to ensure guidelines are met. Appropriately distribute/triage phone calls to other areas and/or clinical providers (billing, nurse, operations lead, etc.). Treat all patients with respect and demonstrates the behaviors learned in the Patient Ambassador Program. Routinely attend department meetings and ongoing in-service and training programs, to present and exchange pertinent information. Work the overflow call list and Audiocare report. Review and verify the patient’s insurance information. Coordinate access to care for patients within their own department or location. Monitor patient wait list reports. Compile and send new patient packets or flag patients if need to be completed upon arrival. Knowledgeable about various reasons for patient calls such as prescription refills, how to triage clinical issues, participating insurances, questions about physicians, etc. Take responsibility to escalate to appropriate clinical or supervisory personnel when needed, including thorough and accurate documentation of telephone encounters for messaging. Function at multiple sites as requested by supervisor. Answer multi-line telephone system. The number of calls taken must be within 90% of the daily average calls per day per agent. Give basic information to patients (directions, parking information, and required preparation for appointment).