Founded in 1906, McLeod Health is a locally owned and managed, not for profit organization supported by the strength of more than 900 members on its medical staff and more than 2,900 licensed nurses. McLeod Health is also composed of approximately 15,000 team members and more than 90 physician practices throughout its 18-county service area. With seven hospitals, McLeod Health operates three Health and Fitness Centers, a Sports Medicine and Outpatient Rehabilitation Center, Hospice and Home Health Services. The system currently has 988 licensed beds, including Hospice and Behavioral Health. The hospitals within McLeod Health include: McLeod Regional Medical Center, McLeod Health Dillon, McLeod Health Loris, McLeod Health Seacoast, McLeod Health Cheraw, McLeod Health Clarendon and McLeod Behavioral Health.
Essential Job Responsibilities/Expectations
1. Knowledgeable with the preservice functions including order receipt and transcription, scheduling and the registration components. This also includes insurance payer requirements to ensure financial clearance for the patient.
2. Provides physician practices, patients, and ancillary department scheduling services for outpatient procedures provided by McLeod Health.
3. Responsible for inbound and outbound scheduling, rescheduling and cancellations. This includes capturing current demographic and insurance data for all patients.
4. Utilizing all tools and resources furnished including Microsoft Outlook and Teams.
5. Ensures timely and accurate scheduling with patients, physician practices and ancillary departments in accordance with the order.
6. Assists the ancillary departments in Florence, Cheraw, Clarendon, Dillon, Loris, Seacoast and Carolina Forest ensuring the specific templates support patient, department, and facility needs.
7. Ensures timely and accurate completion of all assigned work queues specific to orders, scheduling and insurance verification..
8. Notifies the Patient Access Supervisor if trends or patterns are identified that would delay patient care.
9. Supports the Patient Access Supervisor with special projects, as needed.
10. Fundamental understanding of call center KPI’s and thresholds to measure productivity.
11. Ability to work in a fast-paced, metric driven environment that is patient centered.
12. Maintains a professional image and exhibits excellent customer relations to patients, visitors, physicians, and co-workers in accordance with our Service Excellence Standards and Core Values.
Job Requirements
Qualifications/Training:
• Minimum 2 years data entry/computer experience
• Advanced knowledge of Windows based computer systems
• Written and verbal communication skills with persons of all ages and diverse backgrounds
• Preferred 2 years’ experience in call center, medical office, or insurance related field
• Experience with physician orders, scheduling and insurance verification
• Problem solving and performance improvement skills
• Revenue Cycle knowledge and the understanding of how this work impacts such
Licenses/Certifications/Registrations/Education:
• Minimum of a High School Diploma/GED from an accredited school