At Cedar Park Regional Medical Center, we foster a culture of compassion, excellence, and community. We believe in going above and beyond to deliver healthcare services to our patients and make a positive impact in the lives of our community members. As a member of our team, you'll experience a supportive and inclusive work environment, where collaboration and teamwork are highly valued. We are committed to the growth and development of our employees and provide opportunities for learning and advancement. We offer comprehensive benefits that prioritize your well-being and support your physical, mental, and financial wellness. Cedar Park Regional Medical Center is proud to be recognized as an employer of choice, with a culture focused on employee satisfaction and engagement. We are dedicated to creating an environment where you feel valued, supported, and inspired to make a difference.
Cedar Park Regional Medical Center is your community healthcare provider. With more than 600 healthcare professionals strong, our facility offers inpatient, outpatient, surgical and emergency care for Cedar Park and the greater Austin region.
Position Overview
We are currently looking for a Patient Access Specialist to join our team! This is a PRN position working 1-2 shifts per week, or as needed, in our ED.
Responsibilities
Greets all visitors of the hospital in a timely manner and utilizes problem solving techniques to ensure all questions, concerns, or requests are handled appropriatelyObtains complete and accurate demographic and financial information from a variety of sources, physician offices and in-house departmentsEnters patient information into the patient registration computer system, according to hospital policies and procedures, and thoroughly documents any incomplete or missing informationObtains all required signatures and provides the patient with the necessary documents required of the registration processCompletes the medical necessity verification process in a timely manner and follows the appropriate course of actionEnsures proper documentation and signatures on all physician order forms and accurately completes the patient registration for the correct test or procedure order by the physicianAnswers all in-bound calls in a timely manner, using proper customer service techniques to identify themselves to the individual on the phoneVerifies insurance coverage and benefits by various methods and documents the information in the patient accountCompletes all necessary paperwork and documents required to ensure proper insurance authorization in a timely mannerAccurately computes any patient portion liabilityMaintains a departmental accuracy rate of greater than or equal to 97% for each corresponding monthCompletes any required corrections or changes to a patient registration identified by the Quality Assurance (QA) process in a timely and efficient mannerOther duties as assigned
Qualifications
Minimum of a High School Diploma or equivalent requiredMinimum of one (1) year of patient registration experience in a hospital/healthcare setting strongly desiredExperience with software applications including HMS, MEDHOST, Passport, and TMHPAbility to adapt quickly to constantly changing and new environmentsMust be able to process patient payments including copays, deductible, out-of-pocket, and coinsurance amountsAbility to reach target goals for point-of-service and accuracy as set by ManagementFlexibility to work different shifts across all points of registration within Patient Access requiredAbility to manage multiple tasks and effectively work under high stress and fast paced environments is a mustEffective communication skills, both written and verbal, and must be able to read, write, document, and follow instructions in EnglishAbility to communicate in Spanish is highly preferred but not required
What We Offer (PRN)
Competitive Pay + Shift DifferentialsMatching 401(k)Opportunities for career advancementRewards and recognition programsAdditional perks and discounts