POSITION SUMMARY + Responsible for accurately scheduling, obtaining/verifying patient information, appropriate documentation, and serving as the communication link between the patient, the provider and the other clinic departments or agencies involved in the patient's care. POSITION QUALIFICATIONS + Education and Experience: + Prefer High School Diploma or equivalent. Prefer completion of Health Care Administrative Specialist or similar program or comparable experience in a health care facility. Successful completion of data entry and general clerical standards as administered by Cuyuna Regional Medical Center Human Resources Staff. + License/Certificates: + N/A + Special Skills and Aptitudes: + Effective Interpersonal relationships skills including good listening and communication skills. + Ability to handle confidential information discreetly and appropriately. + Ability to adapt resources to meet the needs of the situation. + Exercise good judgment, flexibility, creativity and insight to problem solving. + Adjust to stressful situations with confidence and good judgment. + General knowledge of insurance/insurance verification and/or medical necessity. + Basic knowledge of medical terminology. + Excellent customer service and telephone etiquette. + Ability to work independently. + Ability to multi-task. + High quality customer service. ESSENTIAL RESPONSIBILITIES + Scheduling and Documentation + Accurately schedules patient appointments according to schedule guidelines and provider preferences including clinic day/hours, appointment types, allotted time slots, restrictions and orders. + Inform and instruct patients on procedure/appointment preparation. + Obtain and maintain accurate electronic medical record (EMR) including verification of demographic information, insurance information and any documentation entered. + Process physician orders as requested. + Timely monitor and address all work queues and tasks that need to be completed. + Provide clerical support for the department, providers and staff. + Communication/Customer Service + Answer all incoming phone calls in a timely, customer services friendly, and professional manner to assist callers with scheduling needs and is a liaison between the patient and the clinical staff. + Collaborate with all other departments and any outside entities to ensure accurate scheduling and continuation of care for the patient. + Participate as requires in continuous improvement activities to enhance the quality of patient care. + Collaborate with patients, providers, staff, and outside entities, and staff for referral, prior authorization, and coordination or care. + Greet and acknowledge patients, family members and all staff in a friendly and courteous manner. + Patient Registration/Insurance Verification/Cashier + Update patient information including demographics, insurance information, patient authorization and other paperwork per protocols. + Verify insurance coverage through proper portals and established procedures. + Communicate appropriately with providers and staff in supported departments. + Monitor no-shows/late cancellations and take action per set policies. + Collect co-pays and patient payments based on location. + Demonstrate accuracy in writing receipts, processing credit-card payments and balancing cash drawer/bag based on location. + Communicate with and direct patients to Financial Services to arrange for payment plans and to assist with billing questions. + Assist providers and nursing staff to make schedule adjustments and changes. + Process referral requests and monitors work queues. + Enter telephone encounters and complete assigned tasks in EMR. + Demonstrate "Standards of Excellence" when other duties are assigned.