**Building Location:** Virginia Clinic **Department:** 46160 Registration **Job Description:** This position provides leadership and support to patient access staff in designated department(s). Assists manager in maintaining optimal staffing models based on volumes and monitors quality and productivity. Exhibits and promotes the Essentia Health customer service philosophy to ensure patients and visitors receive exceptional service. Provides feedback and coaching to staff as necessary and assists with the development of training programs. **Education Qualifications:** Key Responsibilities: + Provides information to, and maintains relationships with external and internal providers, nursing staff, operation managers, front office staff, and customers to provide coordinated services + Stays current with clinical, provider, registration and scheduling information related to the serviced departments + Assists in maintaining scheduling protocols for many different Essentia Health departments + Assists in monitoring all work queues to ensure timely and quality patient care Educational Requirements: + Associate's degree required within two years of hire or transfer date OR + Bachelor's degree required within four years of hire or transfer date ​ ​ Preferred Qualifications: + Previous leadership experience **Licensure/Certification Qualifications:** Certificate / Licensure Certification/Licensure Requirements: + Completion of Healthcare Business Insight’s (HBI) _Patient Access Certification Program_ within one year of hire date **FTE:** 1 **Possible Remote/Hybrid Option:** **Shift Rotation:** Day Rotation (United States of America) **Shift Start Time:** 0730 **Shift End Time:** 1630 **Weekends:** As needed **Holidays:** No **Call Obligation:** No **Union:** **Union Posting Deadline:** **Compensation Range:** $22.77 - $34.15 **Employee Benefits at Essentia Health*:** + **Health Coverage:** Medical, dental, vision, life and disability insurance, plus supplemental health benefit options to ensure employees' well-being. + **Retirement Savings Plans:** 401(k) with employer contributions to support long-term financial security. + **Professional Development:** Opportunities for career growth through training, tuition reimbursement, and educational programs. + **Work-Life Balance:** Flexible scheduling, time off, holidays, and personal leave to help employees manage their professional and personal lives. + **Employee Wellness Programs:** Initiatives focused on physical, mental, and emotional health, including fitness memberships, counseling services, and wellness activities. *Eligibility for Essentia Health’s benefit programs vary. Please refer to the benefit summary provided to you, or contact our HR Service Center at (218) 576-0000 for more information. It is our policy to afford EEO to all individuals, regardless of race, religion, color, sex, pregnancy, gender identity, national origin, age, disability, family medical history, genetic information, sexual orientation, marital status, military service or veteran status, culture, socio-economic status, status with regard to public assistance, and other factors not related to qualifications, including employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or membership or activity in a local human rights commission, or any other category as defined by law.