Building Location:Virginia Clinic

Department:46160 Registration

Job Description:This position provides leadership and support to patient access staff in designated department(s). Assists manager in maintaining optimal staffing models based on volumes and monitors quality and productivity. Exhibits and promotes the Essentia Health customer service philosophy to ensure patients and visitors receive exceptional service. Provides feedback and coaching to staff as necessary and assists with the development of training programs.

Education Qualifications:

Key Responsibilities:

Provides information to, and maintains relationships with external and internal providers, nursing staff, operation managers, front office staff, and customers to provide coordinated servicesStays current with clinical, provider, registration and scheduling information related to the serviced departmentsAssists in maintaining scheduling protocols for many different Essentia Health departmentsAssists in monitoring all work queues to ensure timely and quality patient care

Educational Requirements:

Associate's degree required within two years of hire or transfer date

OR

Bachelor's degree required within four years of hire or transfer date ​

​

Preferred Qualifications:

Previous leadership experience

Licensure/Certification Qualifications:Certificate / Licensure

Certification/Licensure Requirements:

Completion of Healthcare Business Insight’s (HBI) Patient Access Certification Program within one year of hire date

FTE:1

Possible Remote/Hybrid Option:

Shift Rotation:Day Rotation (United States of America)

Shift Start Time:0730

Shift End Time:1630

Weekends:As needed

Holidays:No

Call Obligation:No

Union:

Union Posting Deadline:

Compensation Range:

$22.77 - $34.15

Employee Benefits at Essentia Health*:

Health Coverage: Medical, dental, vision, life and disability insurance, plus supplemental health benefit options to ensure employees' well-being.

Retirement Savings Plans: 401(k) with employer contributions to support long-term financial security.

Professional Development: Opportunities for career growth through training, tuition reimbursement, and educational programs.

Work-Life Balance: Flexible scheduling, time off, holidays, and personal leave to help employees manage their professional and personal lives.

Employee Wellness Programs: Initiatives focused on physical, mental, and emotional health, including fitness memberships, counseling services, and wellness activities.

*Eligibility for Essentia Health’s benefit programs vary. Please refer to the benefit summary provided to you, or contact our HR Service Center at (218) 576-0000 for more information.