+ GENERAL SUMMARY + Under direction of the Patient Access Manager, the Patient Access Technician provides clerical and secretarial support for the patient care team and serves as a patient liaison for medical support services. Responsible for accurate data collection, documentation, and data retrieval with computerized systems. + ESSENTIAL DUTIES AND RESPONSIBILITIES + Greets, instructs, directs and assists patients and visitors upon arrival to the service area. + Facilitates the revenue cycle process to include but not limited to patient registration, insurance verification to confirm active policy, co-payment collection, authorization data entry and billing inquiry functions. + Works collaboratively with various departments on patient access related information. + Conducts pre-registration and insurance verification for CHKDHS services. + Provides coverage to assigned registration locations including those outside of primary work location or by task assignment based on operational needs. + Performs other duties as assigned. + LICENSES AND/OR CERTIFICATIONS + None required. + MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS + High school diploma or equivalent required. + 2 – 3 years of related work experience preferred. + Minimum of six months customer service experience required, preferably in a healthcare setting. + Knowledge of third party payers, ICD-9/ CPT coding and medical terminology preferred. + Interpersonal skills necessary in order to effectively gather and exchange information in both oral and written communications with proper grammar, spelling and punctuation. + Demonstrates proficiency in computer keyboarding skills required. + Must be able to travel to varying work locations as needed. + Increased Security Clearance Required for Job Roles in Medical Tower II: FBI fingerprinting, criminal background check, and Child Protective Services registry search. + WORKING CONDITIONS + Normal office environment with little exposure to excessive noise, dust, temperature and the like. Frequent potential exposure to illness through routine work environment within a patient care area. + PHYSICAL REQUIREMENTS + Click here to view physical requirements. (https://www.chkd.org/uploadedFiles/Documents/Employees/Category%20A%20Jobs.pdf )