Demonstrates knowledge and skills necessary to provide services based on the physical, psychosocial, educational, safety, and other related criteria appropriate population in his/her assigned area Maintains required core competencies. Complies with set Policies and Procedures (i.e. name tag, dress code, parking, smoking, etc.) Must be understanding, courteous and professional at all times in contacts with patients visitors, employees, and medical staff. Understanding of contracted insurance requirements such as referrals, billing and collection policies. Possess a general understanding of CPT/HCPCS/ & ICD-10 coding. Coordinate claims resolution with Insurance companies by way of phone, or email. Collect and post patient payments, and be able to help patients understand their bills. Performs various miscellaneous clerical duties, including answer the phone, and assisting patients who come to the front desk window.