Patient Account Tech I (Customer Service)
Childrens Hospital of The King's Daughters
+ GENERAL SUMMARY
+ The Patient Account Technician provides support necessary to facilitate the revenue cycle process which may include, but is not limited to: patient registration, insurance verification, collection of co-payments, obtaining authorizations, third party follow-up, and billing inquiry functions. Duties may include clerical support for department. Responsible for accurate data collection, documentation, and data retrieval with computerized systems. Reports to department leadership.
+ ESSENTIAL DUTIES AND RESPONSIBILITIES
+ Accurately bills, collects and maintains patient accounts.
+ Communicates with patients, payers, vendors, hospital departments, and outside parties in relation to patient accounts.
+ Greets, instructs, directs and assists visitors to the department.
+ Supports the department as needed to ensure services performed positively affect the revenue cycle process.
+ Performs other duties as assigned.
+ LICENSES AND/OR CERTIFICATIONS
+ None required.
+ MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS
+ Position requires a high school diploma or equivalent.
+ Minimum of six months customer service and/or document imaging experience acquired in a hospital patient account, physician office or medical services organization required.
+ Must be familiar with third party insurance follow-up, cash application, billing processes and credit resolution processes.
+ Proficiency in computer keyboarding skills required.
+ Ability to relate well with the public.
+ Ability to effectively gather and exchange information in both oral and written communications with proper grammar, spelling and punctuation.
+ WORKING CONDITIONS
+ Normal office environment with little exposure to excessive noise, dust, temperature and the like.
+ PHYSICAL REQUIREMENTS
+ Click here to view physical requirements. (https://www.chkd.org/uploadedFiles/Documents/Employees/Category%20A%20Jobs.pdf)
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