+ GENERAL SUMMARY + The Patient Account Technician provides support necessary to facilitate the revenue cycle process which may include, but is not limited to: patient registration, insurance verification, collection of co-payments, obtaining authorizations, third party follow-up, and billing inquiry functions. Duties may include clerical support for department. Responsible for accurate data collection, documentation, and data retrieval with computerized systems. Reports to department leadership. + ESSENTIAL DUTIES AND RESPONSIBILITIES + Accurately bills, collects and maintains patient accounts. + Communicates with patients, payers, vendors, hospital departments, and outside parties in relation to patient accounts. + Greets, instructs, directs and assists visitors to the department. + Supports the department as needed to ensure services performed positively affect the revenue cycle process. + Performs other duties as assigned. + LICENSES AND/OR CERTIFICATIONS + None required. + MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS + Position requires a high school diploma or equivalent. + Minimum of six months customer service and/or document imaging experience acquired in a hospital patient account, physician office or medical services organization required. + Must be familiar with third party insurance follow-up, cash application, billing processes and credit resolution processes. + Proficiency in computer keyboarding skills required. + Ability to relate well with the public. + Ability to effectively gather and exchange information in both oral and written communications with proper grammar, spelling and punctuation. + WORKING CONDITIONS + Normal office environment with little exposure to excessive noise, dust, temperature and the like. + PHYSICAL REQUIREMENTS + Click here to view physical requirements. (https://www.chkd.org/uploadedFiles/Documents/Employees/Category%20A%20Jobs.pdf)