Using established protocols, monitor, research and update patient accounts to reconcile and maximize reimbursement. Answers patient, insurance calls and correspondence resolving questions in a time frame that meets or exceeds department standards. Acts as liaison between Patient Accounts and physician offices, insurance carriers and other third-party payers to assist with questions and resolve unpaid accounts. Follow guidelines to adjust accounts based upon the patient/account status (deceased patient, small balance, charity, etc.).

Providence caregivers are not simply valued – they’re invaluable. Join our team at Pacmed Clinics DBA Pacific Medical Centers and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required qualifications:

1 year of functional experience using Microsoft Office products (Word, Excel).

Preferred qualifications:

Associate's Degree in a business-related field. Upon hire: CRCR Certification 1 year of experience in either physician/hospital billing or other healthcare business setting. 3 months of successful customer service experience with patients and insurers. 1 year of Collection experience. 1 year of experience using EPIC, pay span and insurance portals

Why Join Providence? 

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security.  We take care of you, so you can focus on delivering our mission to advocate, educate and provide extraordinary care.