This position will provide frontline risk management through the intake, investigation, and either resolution or escalation of complaints and grievances from patients, family members, and visitors. The Patient Advocate will exercise autonomy in determining the optimum method of management to ensure the best possible outcome for all involved. The Patient Advocate will also provide support to Carilion Clinic staff by assisting with communication between staff and patients and families and acting as liaison when appropriate.
Education: High school diploma or GED required, Bachelors preferred.
Experience: One to three years of experience in customer service with de-escalation, effective communication and time management skills. Must demonstrate strong reading, writing, spelling, grammar, and punctuation. Ability to work independently with minimum supervision by applying policies, procedures, and using available resources. .
Licensure/Certifications/Registration: Maintains Notary Public designation. CPHRM Certification within one (1) year.
Other Minimum Qualifications: Effective interpersonal, communication and teamwork skills required. Must successfully complete orientation. Demonstrated history of compliance and confidentiality required. Demonstrated ability to communicate well in challenging situations. Often communicates with state, legal and other representatives and serves as a front line contact. Tools used may include but are not limited to Microsoft Word, Power Point, Excel, SMS, SoftMed.
This is Carilion Clinic ...
An organization where innovation happens, collaboration is expected and ideas are valued. A not-for-profit, mission-driven health system built on progress and partnerships. A courageous team that is always learning, never discouraged and forever curious.
Headquartered in Roanoke, Va., you will find a robust system of award winning hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute.
Carilion is where you can make your own path, make new discoveries and, most importantly, make a difference. Here, in a place where the air is clean, people are kind and life is good. Make your tomorrow with us.
Requisition Number: 148881
Employment Status: Full time
Location: CRMH - Carilion Roanoke Memorial Hospital
Shift: Day
Shift Details: Monday-Friday 8am-5pm or 9am-6pm
Recruiter: DANA E JOHNSON
Recruiter Email: dejohnson@carilionclinic.org
For more information, contact the HR Service Center at 1-800-599-2537.
Equal Opportunity Employer
Minorities/Females/Protected Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity
Carilion Clinic is a drug-free workplace.