Welcome page Returning Candidate? Log back in! Patient Advocate Job Locations US-KY-Louisville Job ID 2024-5363 Category Customer Service/Support Overview

 

YOUR PASSION, ACTIONS & FOCUS is our Strength

Become one of our Contributors

Join the KnipperHEALTH Team!

 

 

KnipperHealth is a highly profitable, rapidly growing company that is competitively unique and nimble in service solutions. We offer incredibly competitive pay and benefits that start on your first day of employment.

 

Things you can expect within your first 90 days: Zero time waiting for benefits Welcoming team with a great culture Classroom and on-the-job training 30/60/90 check-ins with leadership team Educational Assistance OpportunitiesToll allowance for hourly positions Interested in starting  a career in pharmacy with Knipper Health? Ask us about our company-sponsored Pharmacy Technician programs to become licensed in your state.

 

POSITION SUMMARY:

The Patient Advocate supports the enrollment process and patients in accessing coverage for their prescribed medications through inbound and outbound telephone support, as well as administrative functions.

Responsibilities Review and process patients’ enrollment forms to the Patient Assistance Program (PAP)Assist patients on the phone with PAP program enrollment by verifying the pre-screening and qualifying tasks.Notify patients and healthcare providers of approvals, denials, and any next steps needed to continue the enrollment processSchedule treatments to be sent to the patient or patient’s healthcare providerSupport inbound and outbound phone lines for the PAP programCommunicate daily with patient/authorized representative on eligibility based on PAP criteria and healthcare providers to manage expectations.Contact patient/authorized representative to determine supplementary information needed to enroll into the manufacturer’s PAP program.Prioritize workload to ensure patients’ enrollments are processed within specified timeframeExplain the PAP program and services to patients, authorized representatives, healthcare providers and physician’s office staff.Respond to program inquiries from patients, authorized representatives, healthcare providers, patient advocates and caregivers.Report adverse events/product complaint inquires received in accordance with standard operating procedures and current good manufacturer practices.Execute day-to-day operations specific to the assigned program(s).Maintain patient confidentiality at all times.

The above duties are meant to be representative of the position and not all-inclusive.

Qualifications

MINIMUM JOB REQUIREMENTS:

High school diploma or equivalentTwo (2) years of work experience in a customer service or customer focused roleOne (1) year of work experience in a call center environment.Must have proven ability to provide consistently high-quality of service

 

PREFERRED EDUCATION AND EXPERIENCE:

One (1) year of work experience in pharmacy, managed care, Medicaid and/or Medicare organizations, pharmaceutical and/or biotech manufacturer, insurance, medical office, or related fieldExperience with HIPAA and patient servicesBi-lingual, English and Spanish

 

KNOWLEDGE, SKILLS & ABILITIES:

Demonstrated empathy and compassionExcellent verbal and written communication skillsExcellent organization skills and detail orientedBalance multiple priorities to meet expected response deadlinesAdaptable, flexible and readily adjust to changing situationsAbility to work independently and as a member of a teamAbility to comprehend and apply basic math principlesAbility to apply logical thinking when evaluating practical problemsAbility to present information and respond to questions from stakeholdersAbility to interact with a diverse groupAbility to listen and demonstrate a high degree of empathyDemonstrated computer skills includes Microsoft Word, Excel, and OutlookDisplay tact and diplomacy in response to unfavorable or negative situationsDemonstrated sensitivity and understanding when speaking with patientsDemonstrated passion for speaking with people in an outgoing way

 

PHYSICAL DEMANDS:

Location of job activities 100% insideExtensive manual dexterity (keyboarding, mouse, phone)Constant use of phone for communicationNoise and/or vibrations exposureFrequently reach (overhead), handle, and feel with hands and armsSit for prolonged periods of timeOccasionally stoop, kneel, and crouchOccasionally lift, carry, and move up to 25 pounds

 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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