**Opportunities at WellMed,** part of the Optum family of businesses. We believe all patients are entitled to the highest level of medical care. Here, you will join a team who shares your passion for helping people achieve better health. With opportunities for physicians, clinical staff and non-patient-facing roles, you can make a difference with us as you discover the meaning behind **Caring. Connecting. Growing together.** The Patient Advocate Clinic Operations is responsible for actuating member retention. Position will enhance customer satisfaction and clinic services by providing best-in-class telephone support for problem resolution for patients. Patient Advocate will answer dedicated phone line. This position will support marketing events with outbound and inbound calls to assist clinic operations with clinic retention event(s) awareness in the assigned market. Patient Advocate will receive and file complaints appropriately. Patient Advocate is responsible for the planning, successful execution and follow up for a diverse range of patient communication campaigns. **Primary Responsibilities:** + Supports corporate retention and loyalty programs to meet retention goals in regards to saves, reinstatements and customer longevity and analyzes data in order to make appropriate recommendations for ongoing strategies + Maintains effective relationships with health plan partners in support of health plan/membership retention + Monitor and analyze results to determine effectiveness of campaigns on a weekly basis. Applies immediate changes to strategies as required + Ensure current and comprehensive knowledge of trends, innovation and changes that affects patient satisfaction, loyalty and engagement. Attend external training as required + Continually promote the effective use of communications in areas such as patient satisfaction and staff training + Collaborates with Marketing Leadership and Clinic Operations leadership staff to develop and maintain customer focus and patient loyalty + Acts as patient advocate through providing appropriate patient/provider resources as needed + Manage calls regarding patient concerns for local market for basic general benefit information and transfers calls accordingly when necessary + Assists local market by notifying patients of new PCP, PCP moves and panel changes. Conducts surveys when needed + Assists local market clinics outbound calls to new patients welcoming them to the clinic and answering any questions they have regarding basic general benefits and local market WellMed Services. Also completes a 2 week follow-up call making sure 1st appointment went well and patient was fully satisfied with visit, doctor, and clinic staff as needed + Monitors the disenrollment’s via local market database. Reviews the market disenrollment(s) log to ensure contact has been made to identify root cause for disenrollment(s) + Complaints: Gather information and notify clinic administrator/coordinator/ supervisor and assigned regional manager. Call patient to notify them of clinic contact. Calls patient after resolution (24hrs) and documents for tracking + Assists local market clinics with missing patient tracking/contact as needed or directed by local market leadership + Assist and support marketing reps with inbound and outbound calls related to local area market retention events. Receives inbound calls tracking RSVP for different local area market retention events + Performs all other related duties as assigned You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. **Required Qualifications:** + 3+ years of experience in Community Outreach, Communications or a related field + 2+ years of experience supporting a health care or customer service environment + Computer literacy with knowledge of Word, Excel, Outlook and Teams + Knowledge of health care administration, clinic philosophy and policies and operating procedures + Knowledge of governmental regulations and reimbursement standards + Skill in exercising initiative, judgement, problem solving, decision making + Skill in developing and maintain effective relationship with staff, Senior Management, patients, vendors, payers, public + Ability to analyze and interpret complex data + Ability to research and prepare comprehensive reports + Ability to monitor compliance standards + Solid copy editing, and written content development + Proven strategic and critical thinking skills + Ability to manage multiple projects + Ability to present, coach and educate staff + Exceptional interpersonal skills with ability to interface effectively internally with all levels of staff including physicians, office staff, and patients + Excellent problem solving skills with effective follow through + Solid verbal and written communications skills + Ability to travel up to 30% within assigned markets + Must have a valid stated issued drivers license and reliable transportation **Preferred Qualifications:** + Experience with clinical processes and Medicare Advantage plans + Bilingual (English/Spanish) language proficiency **Physical & Mental Requirements:** + Ability to lift up to 50 pounds + Ability to sit for extended periods of time + Ability to stand for extended periods of time + Ability to use fine motor skills to operate office equipment and/or machinery + Ability to receive and comprehend instructions verbally and/or in writing + Ability to use logical reasoning for simple and complex problem solving The salary range for this role is $49,300 to $96,400 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives. _At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission._ _Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law._ _UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment._