**Employment Type:** Full time **Shift:** Evening Shift **Description:** The Emergency Department Patient and Family Clinical Liaison (PFCL) serves as a liaison between patients, families, and the healthcare team. The PFCL enhances communication between the healthcare team and patients and their families. by interpreting and explaining hospital processes, providing frequent status updates pertaining to the patient’s treatment plan and resolving patient problems and concerns. **Position Highlights:** + **Competitive salary** + **Benefits –** Medical, Dental & Vision, PTO, Free Parking, Metro Access, Tuition Reimbursement, 403(b) + **Quality of Life:** Flexible work schedules + **Advancement:** Career growth opportunities + **Location:** Holy Cross Health has two hospitals and four healthcare centers all a short driving distance from Washington DC and Baltimore, MD **Description:** + Location – Silver Spring, MD + Shift -Evening + Full-time **Responsibilities:** + The Emergency Department Patient and Family Clinical Liaison (PFCL) serves as a liaison between patients, families, and the healthcare team. The PFCL enhances communication between the healthcare team and patients and their families. by interpreting and explaining hospital processes, providing frequent status updates pertaining to the patient’s treatment plan and resolving patient problems and concerns. **What you will need:** **Required:** + Basic Life Support (BLS) + Certification as a Nursing Assistant by the Maryland State Board of Nursing. + Associate degree or equivalent experience required in Health Sciences, Biology, or similar discipline. + 1-3 years work experience in a healthcare or hospital setting. + Must demonstrate EKG and phlebotomy skill competency within 3 months of hire. + Excellent command of the English language to communicate effectively verbally and in writing;, + Basic knowledge of medical terminology. + Ability to work independently and problem-solve with minimal direct supervision. + Demonstrated ability to prioritize and work on multiple tasks simultaneously. + Ability to positively interact with people of all age groups and backgrounds; ability to demonstrate empathy. + Demonstrated skills in collaboration and teamwork. + Basic computer skills include: data entry and retrieval. + Ability to participate in assisting patients in and out of vehicles and wheelchairs and to push patients in wheelchairs. **Preferred:** + EKG skills. + Phlebotomy skills. + 1-3 years work experience in a service industry with direct first line customer contact. + Bilingual, Spanish Pay Range: $17.89 - $25.04 Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location. **About us:** Holy Cross Health is a Catholic, not-for-profit health system that serves more than 240,000 individuals each year from Maryland's two largest counties — Montgomery and Prince George's counties. Holy Cross Health earns numerous national awards, clinical designations and accreditations across a wide range of specialties for providing innovative, high-quality health care services. _Holy Cross Health is an Equal Employment Opportunity (EEO) employer._ _Qualified applicants are considered for employment without regard to Minority/Females/disabled/Veteran (M/F/D/V) status._ **Our Commitment to Diversity and Inclusion** Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law. Our Commitment to Diversity and Inclusion Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions. Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity. EOE including disability/veteran