Apply Job Type Full-time Description

*Must be Bilingual- English and Spanish*

Answers incoming telephone calls and assist with scheduling and other needs based on the call type.Participates in clinic and market education, training, and meetings as need and/or required.Communicate with outside physician offices when needed to clarify referral issues.Communicate with clinical staff promote team awareness.Maintains knowledge and ensures procedures are followed including referral guidelines, and policies, privacy, and confidentiality.Deliver quality customer service, managing the referral process professionally and in a timely manner maintaining professionalism and positive attitude with all internal and external customers/peers.Works independently.Ensure accuracy of electronic patient records; including registration information, demographics, current insurance information, specialist consults, hospitalization, ER visits, and community organizations related to their health.Retain and utilize knowledge of insurance policies and procedures.Performs other related duties as assigned.
Requirements

 

High School Diploma/GED or equivalent experience1+ years of Health Care related experienceMust be Bilingual in English and Spanish Knowledge of medical terminologyEfficient proficiency in Microsoft Office applications including, Word, Excel, and OutlookEffective verbal and written communication skillsStrong customer service skillsDetailed oriented with organizational and time management skillsAbility to perform in a highly stressful situationAbility to multitaskAbility to establish effective working relationships with patients, physicians, and other medical support staffAbility to navigate through multiple software applications