**DESCRIPTION** + Answers inbound telephone calls and assist with scheduling and other needs based on the call type. + Participates in clinic and market education, training, and meetings as need and/or required. + Communicate with outside physician offices when needed to clarify referral issues. + Communicate with clinical staff promote team awareness. + Maintains knowledge and ensures procedures are followed including referral guidelines, and policies, privacy, and confidentiality. + Deliver quality customer service, managing the referral process professionally and in a timely manner maintaining professionalism and positive attitude with all internal and external customers/peers. + Works independently. + Ensure accuracy of electronic patient records; including registration information, demographics, current insurance information, specialist consults, hospitalization, ER visits, and community organizations related to their health. + Retain and utilize knowledge of insurance policies and procedures. + Performs other related duties as assigned. **REQUIREMENTS** + High School Diploma/GED or equivalent experience + 1+ years of Health Care related experience + Knowledge of medical terminology + Efficient proficiency in Microsoft Office applications including, Word, Excel, and Outlook + Effective verbal and written communication skills + Strong customer service skills + Detailed oriented with organizational and time management skills + Ability to perform in a highly stressful situation + Ability to multitask + Ability to establish effective working relationships with patients, physicians, and other medical support staff + Ability to navigate through multiple software application **Company:** Orthopedic Associates of Flower Mound **Job Type:** Full-time **Address:** 5000 Long Prairie Rd, Flower Mound, TX, 75028