**DESCRIPTION** **Schedule:** + **Monday- 7am-5pm** + **Tuesday-Friday-8am-5pm** **Job Summary:** As the first person the patient interacts with in the practice, projects a positive image (Smile, warm, caring tones, introduce yourself) and identifies needs and expectations by providing excellent patient service. **Essential Duties and Responsibilities:** The essential duties of the position include the following. Other duties may be assigned. **Key Functions:** + Provides excellent customer service to patients by listening and appropriately serving patients. + Contributes to an overall positive work atmosphere through actions and attitude. + Answers phones in a friendly, professional manner. + Relays relevant information to the appropriate internal staff. + Follows practice procedures for appointment entry, scheduling and rescheduling appointments. + Follows practice procedures for clinical messaging in the EMR/EHR. + Works online appointment requests as delegated by Manager. + Participates in office meetings and educational activities. + Maintains work area in neat and orderly manner. + Complies with HIPAA procedures. + Other duties as assigned. **REQUIREMENTS** **Qualifications:** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. **Education/Experience:** High School Diploma, or general education degree (GED), or one to three months relative experience, and/or training or equivalent combination of education and experience. **Company:** OrthoTexas Physicians & Surgeons **Job Type:** Full-time **Address:** 4780 N Josey Lane, Carrollton, TX, 75010