**DESCRIPTION** + Answers inbound telephone calls and assist with scheduling and other needs based on the call type. + Participates in clinic and market education, training, and meetings as need and/or required. + Communicate with outside physician offices when needed to clarify referral issues. + Communicate with clinical staff promote team awareness. + Maintains knowledge and ensures procedures are followed including referral guidelines, and policies, privacy, and confidentiality. + Deliver quality customer service, managing the referral process professionally and in a timely manner maintaining professionalism and positive attitude with all internal and external customers/peers. + Works independently. + Ensure accuracy of electronic patient records; including registration information, demographics, current insurance information, specialist consults, hospitalization, ER visits, and community organizations related to their health. + Retain and utilize knowledge of insurance policies and procedures. + Performs other related duties as assigned. **REQUIREMENTS** • High School Diploma/GED or equivalent experience • 1+ years of Health Care related experience • Knowledge of medical terminology • Efficient proficiency in Microsoft Office applications including, Word, Excel, and Outlook • Effective verbal and written communication skills • Strong customer service skills • Detailed oriented with organizational and time management skills • Ability to perform in a highly stressful situation • Ability to multitask • Ability to establish effective working relationships with patients, physicians, and other medical support staff • Ability to navigate through multiple software application **Company:** Orthopedic Associates of Flower Mound **Job Type:** Full-time **Address:** 5000 Long Prairie Rd, Flower Mound, TX, 75028