At American Vision Partners (AVP), we partner with the most respected ophthalmology practices in the country and integrate best-in-class management systems, operational infrastructure, and advanced technology to provide the highest quality patient care possible. Our practices include Barnet Dulaney Perkins Eye Center, Southwestern Eye Center, Retinal Consultants of Arizona, M&M Eye Institute, Abrams Eye Institute, Southwest Eye Institute, Aiello Eye Institute, Moretsky Cassidy Vision Correction, Wellish Vision Institute, West Texas Eye Associates and Vantage Eye Center. We are focused on building the nation’s largest and most comprehensive eye care practices and currently operate more than 100 eye care centers in Arizona, New Mexico, Nevada, California and Texas – including 25 ambulatory surgical centers.
At AVP we value teamwork, providing exceptional experiences, continuous improvement, financial strength, and hard work. We are committed to providing best-in-class patient care, pioneering research and technology, and most importantly, rewarding and recognizing our employees!
As a Patient A/R Specialist, you'll collects payments for an assigned segment of the Accounts Receivable and perform collection duties in accordance with established federal and state regulations. The Patient A/R Specialist is responsible for answering inbound patient phone calls and assisting with patient account questions.
Responsibilities Follows-up with patients and ensures outstanding balances are paidMakes calls to and takes calls from patients, discussing their account in detailEnsures that patient statements are sent with accurate information on a daily basisWorks accounts for external collection action, after all other avenues of internal collection action has been exhaustedTake payments over the phone from patients as well as make payment arrangements if neededResearches and prepares patient credits and coordinates with accounting to process approved refundsProcess bankruptcy notices according to company policyMakes changes to demographic information as necessary in order to produce a clean patient statementPerforms all other assigned duties Qualifications High School diploma or equivalent5+ years medical billing experienceOphthalmology background is a plusWorking knowledge of CMS guidelines, contracted insurance guidelines, and coding policiesDemonstrated computer and math skillsDetail oriented, reliable and able to multi-task in a fast-paced, high-volume work environmentExcellent verbal and written communication skillsAbility to maintain a high level of confidentiality (HIPAA guidelines and regulations) and professionalism Benefits & PerksYour health, happiness and your future matters! At AVP, we offer everything medical and dental insurance, significant eye care discounts, child care assistance, pet insurance, continuing education funds, 401(k), paid holidays plus PTO, Sick Time, opportunity for growth, and much more!
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