Description The Patient Advocate is crucial in managing patient communications related to billing and insurance queries. This role involves efficiently handling both inbound and outbound calls, providing accurate self-pay price quotes and estimates, and promptly resolving patient inquiries through informed decisions and coordinated efforts. This role requires advanced skillsets to deliver enhanced service and support to our patients. This position sits in our corporate office in Melville, New York. Shift: Mon – Fri 9 AM -530 PM Responsibilities + Efficiently manage inbound and outbound calls, ensuring high-quality service and responsiveness to patient needs. + Analyze Explanation of Benefits (EOB) documents to understand and resolve billing issues. + Provide clear explanations and next steps to patients regarding their insurance claims and coverage. + Utilize critical thinking and problem-solving skills to address and resolve patient inquiries quickly. + Communicate effectively with other departments to facilitate quick resolution of patient needs. + Review charity case award letters to ensure the appropriate FSC has been assigned on CC accounts. + Deliver accurate and prompt self-pay price quotes and financial estimates to patients. + Execute the completion of special projects related to department functions. + Provide additional training on specific tasks related to department activities if necessary. Requirements + Proven experience in customer service, preferably in a healthcare or financial setting. + Strong understanding of medical billing processes and insurance-related documentation. + Excellent communication and interpersonal skills. + Ability to work effectively both independently and as part of a team. Pay and Benefits The pay range for this position is $20.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Melville,NY. Application Deadline This position is anticipated to close on Feb 17, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.