Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.  

Primary Responsibilities:

Manage the internal/ external referral process and daily referral reconciliation Answers telephone and assists caller through the phone queue and back office phone line  Participate in clinic and market education/training, as needed and/or required Maintains knowledge and ensures procedures are followed including referral guidelines and policies, privacy, and confidentiality  Deliver quality customer service, managing the referral process professionally and timely Work independently and act as a resource or subject matter expert (SME) for others Manage and prioritize tasks that may include compiling reports and spreadsheets Maintain professionalism and positive service attitude with all internal and external customers/peers Performs all other related duties as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

High School Diploma/ GED or higher  1+ years of health care related experience Basic proficiency in Microsoft Office applications including Excel, Word and Outlook

Preferred Skills:

Medical Assistant experience
Knowledge of basic medical terminology
Referral management experience
Medical Insurance experience
Customer Service experience 
Bilingual - preferred but not required

Soft Skills:

Effective verbal and written communication skills Detail oriented with organizational and time management skills

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

 

 

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

 

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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