Job Description
Under direct supervision serves as the patients medical liaison among the practice, hospital, support services, and payors. Relies on instructions and pre-established guidelines to perform the functions of the job. Learns how to appropriately apply department procedures and policies. Escalates issues to supervisor for guidance. Performs a wide variety of tasks. A certain degree of creativity and latitude is required. Prior to a patients first appointment, contacts or meets with patient to obtain basic chart information (diagnosis, referring physician, personal data, insurance, etc). Asks patient questions regarding medical stule I order to match with Network physician style or bed side manner. Inquires about patients family, medical, social services needs.On behalf of the patient, coordinates physician referrals, schedules oncology related medical appointments within and outside the practice, resultves insurance billing and coding issues, contacts agencies. Ensures accurate document is in the medical chart.Responsible for insurance veritication and eligibility, assessment of patient financial requirements, educating patients on insurance benefits and co-payments. Obtains pre-authorization of services. Obtains and maintains accurate patient demographics. May assist patients with obtaining financial resources.Provides educational materials to patient and family. Updates, orders and maintains patient education materials including brochures, videos, and teaching materials.Refers patient or family member to agencies and services such as housing, transportation, pharmaceutical needs, beauty supplies (wigs), prostehesis, counseling, etc. Networks within the community to learn about and maintain an agency and services resource list. Researches and respons to routine inquiries in a timely and professional manner. Requests assistance form more senior coworkers and supervisor to resolve non-routine issues.Demonstrates knowledge of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patient's status and interprets the appropriate information needed to identify each patient's requirements relative to his or her age, specific needs and to provide the care needed as described in departmental policies and procedures.Required Minimum Education: High School Diploma or equivalent.
Preferred Education: Some College Preferred.
License/Certification Required: Medical Assistant
Minimum Qualifications: At least 2 years of directly related experience such as medial coding or billing, patient advocate, or social services required.
Other Knowledge, Skills and Abilities Required:
Must demonstrate the ability to verbally articulate information and questions with others in order to perform responsibilities effectively. Must be personable. Proficiency with computer systems, medical billing systems, and MicroSoft Office Outlook and Word required.
Many of our opportunities reward* your hard work with:Comprehensive, affordable medical, dental and vision plans
Prescription drug coverage
Flexible spending accounts
Life insurance w/AD&D
Employer contributions to retirement savings plan when eligible
Paid time off
Educational Assistance
And much more
*Benefits offerings vary according to employment status
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com