Description We are looking for a Patient Care Coordinator to join our team in Yakima, Washington. The role involves providing excellent customer service, managing patient schedules, and efficiently handling insurance verifications in a hearing aid center. The role offers a short term contract employment opportunity. Responsibilities: • Provide exceptional customer service to patients and answer inbound calls in a timely and professional manner. • Coordinate and manage patient schedules, ensuring a smooth workflow in the hearing aid center. • Verify patient insurance details accurately and efficiently. • Utilize audiology program for scheduling, outlook for email, google docs, word, and excel to perform tasks effectively. • Work effectively under pressure and multitask in a fast-paced environment. • Utilize strong communication skills to interact effectively with team members, providers, and technicians. • Assist customers, providing information and resolving inquiries promptly. • Demonstrate proficiency in medical and sales fields, particularly in orthodontics, dental, ophthalmology, optometry, and hearing aids. • Participate in upselling, promoting the center's products and services to patients. • Maintain a comfortable environment for patients, ensuring they are at ease with the use of computers and other technologies. Requirements • Proficiency in answering inbound calls in a timely and professional manner • Ability to handle patient authorizations efficiently • Experience in patient scheduling, ensuring optimal use of resources • Exceptional customer service skills and a willingness to assist customers with their inquiries and concerns • Strong organizational and multitasking abilities • Excellent communication and interpersonal skills • Ability to maintain patient confidentiality at all times • Proficiency in using healthcare software and technology • Ability to work in a team and collaborate effectively with colleagues • Strong problem-solving skills and the ability to make decisions under pressure • Flexibility to work in shifts, during weekends, or during holidays if required • Basic knowledge of medical terminology and healthcare processes. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .