Job Description

 

Integrity Rehab Group (IRG) is an industry leading therapy management company that partners with physician practices across the nation. IRG partners with Cape Fear Orthopaedic to offer exceptional outpatient orthopedic therapy services to the Fayetteville, NC community. We are looking for an energetic and motivated individual to fill our available Patient Care Coordinator position.

What is a Patient Care Coordinator?

A Patient Care Coordinator is the first person to greet our patients, assisting with insurance, patient referrals, and scheduling questions.Our Patient Care Coordinators have excellent customer service skills and are capable of multitasking in a fast-paced environment. Attention to detail is crucial in this role to ensure our clinics operate with accuracy and efficiency.Patient Care Coordinators build strong patient rapport and help in the patient recovery process. This is reported to be one of their greatest job highlights.

Company Benefits:

PTO, holiday pay, medical/dental/vision insurance, and more401k matchCompetitive wages

Essential qualities of a Patient Care Coordinator:

Great attitude and a desire to help othersAbility to work independently and as a teamSuperior customer service and communication skillsAbility to multitask and remain detail orientedAdaptableAppropriate computer skills

Job Duties Include:

Working knowledge of our electronic health records systemNavigating between multiple computer programs and web base portalsGreeting patients in a friendly, supportive mannerAnswering incoming callsScheduling new and reoccurring appointmentsVerifying insurance coverage and obtaining insurance authorizationsCollecting patient payments and balancing end of dayPost daily charges into billing softwareManage insurance denials and accounts receivableParticipating in training programs and staff meetingsPrior healthcare and billing experience are strongly preferred.

Please do not contact the clinic directly.

 

 

Upstream Rehabilitation is an Equal Opportunity Employer that strives to provide an inclusive work environment where our differences are celebrated for the value they bring to our communities, our patients and our teammates.  Upstream Rehabilitation does not discriminate on the basis of race, color, national origin, religion, gender (including pregnancy), sexual orientation, age, disability, veteran status, or other status protected under applicable law.