Job Title: Medical Scheduler

Job Overview

We are seeking a dedicated Medical Scheduler to manage a high volume of incoming calls and requests of both clinical and non-clinical nature. This role is vital in providing exceptional customer service while aiming for a one-call resolution standard.

Remote work options available based on performance and reliability.

Key Responsibilities

Manage and assess a large volume of incoming calls and requests efficiently.Schedule a variety of appointments, including but not limited to physical exams, office visits, consultations, hospital follow-ups, and CDL examinations for over 100 multi-specialty physicians and other medical professionals.Utilize all available resources to assist callers effectively and efficiently.Transfer or warm-transfer calls to other departments or staff members as required.Collect and relay all relevant information for requests to clinical staff members promptly.Respond to emergencies following established procedures.Utilize NextGen medical software and Microsoft Outlook on a daily basis.

Essential Skills

Proven customer service experience, ideally in a call center or healthcare receptionist role.Proficiency in Microsoft Office, particularly Excel.Previous experience in healthcare settings, such as call centers, medical records, or customer service, is highly preferred.Familiarity with outbound call handling, appointment scheduling, and managing multi-line phone systems.

Additional Qualifications

High School Diploma or equivalent.A minimum of 2 years of experience in healthcare.

Work Environment

This position is based in Poughkeepsie and requires availability from Monday to Friday, 9:30 AM to 6:00 PM, with a Saturday rotation (approximately one Saturday every 4-6 weeks from 8 AM to 5 PM). Employees may choose to work a continuous shift or take a day off midweek, such as Wednesday. The role includes a 30-minute lunch break and demands the ability to work independently with minimal supervision.

If you're passionate about providing outstanding customer service in a healthcare setting and meet the qualifications, we encourage you to apply!

Pay and Benefits

The pay range for this position is $16.00 - $20.00

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision\n
• Critical Illness, Accident, and Hospital\n
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available\n
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)\n
• Short and long-term disability\n
• Health Spending Account (HSA)\n
• Transportation benefits\n
• Employee Assistance Program\n
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Wappingers Falls,NY.

Application Deadline

This position will be accepting applications until Jan 17, 2025.

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\n \n About Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

\n Diversity, Equity & Inclusion\n

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

\n Hiring diverse talent\n Maintaining an inclusive environment through persistent self-reflection\n Building a culture of care, engagement, and recognition with clear outcomes\n Ensuring growth opportunities for our people\n

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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